Job Description

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

This position is responsible for leading and managing the organization's Infrastructure, Cloud Platforms, and End User Services to ensure secure, reliable, scalable, and cost-effective technology services. The role will drive operational excellence, cloud transformation, technology modernization, service delivery performance, and end-user experience while ensuring alignment with business objectives, security standards, and regulatory requirements.

Roles and Responsibilities:

• Lead the planning, design, implementation, and support of enterprise infrastructure platforms including servers, storage, backup, virtualization, and network services.
• Ensure availability, reliability, scalability, and performance of infrastructure services.
• Manage infrastructure lifecycle, capacity planning, patching, upgrades, and technology refresh initiatives.
• Oversee network infrastructure including LAN, WAN, wireless, internet connectivity, firewalls, and VPN services.
• Establish and maintain disaster recovery and business continuity capabilities.
• Monitor infrastructure health and implement proactive measures to minimize service disruptions.
• Ensure infrastructure complies with corporate security standards, regulatory requirements, and audit expectations.
• Manage infrastructure vendors, service providers, contracts, maintenance agreements, and licensing.
• Lead the governance, administration, and optimization of cloud platforms including Microsoft Azure and other approved cloud services.
• Develop and maintain cloud architecture standards, security baselines, and operational procedures.
• Ensure cloud environments are secure, resilient, scalable, and cost efficient.
• Implement cloud monitoring, automation, Infrastructure-as-Code, and operational best practices.
• Manage cloud capacity, performance, consumption, and cost optimization initiatives.
• Evaluate emerging cloud technologies and provide recommendations for continuous improvement.
• Lead End User Services including Service Desk, desktop support, endpoint management, collaboration tools, and workplace technologies.
• Ensure effective delivery of IT support services and achievement of service level commitments.
• Oversee device lifecycle management including procurement, deployment, maintenance, and retirement.
• Manage Microsoft 365 services including Teams, Exchange Online, SharePoint, OneDrive, Intune, and related collaboration platforms.
• Drive workplace productivity initiatives and improve overall employee technology experience.
• Establish endpoint security, device compliance, and asset management standards.
• Monitor user satisfaction and implement continuous service improvement initiatives.

Minimum Job Requirements:

• Minimum 8 years of IT experience with at least 3 years in a managerial or leadership role
• Strong experience managing enterprise infrastructure environments and operations
• Hands-on experience with cloud platforms, preferably Microsoft Azure
• Experience managing End User Services and IT service delivery functions
• Experience managing vendors, technology projects, budgets, and operational support teams
• Strong leadership and people management skills
• Excellent stakeholder management and communication skills
• Strong analytical, problem-solving, and decision-making capabilities
• Customer-oriented mindset with focus on service excellence
• Ability to manage multiple priorities, lead cross-functional initiatives, and perform effectively in a fast-paced and dynamic environment.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.