Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview and Responsibilities

Directs the activity of Inflight crew schedulers at the system Operations Control Center. Oversee shift activities of the Inflight Crew Scheduling functions.

• Coordinates and communicates with other operating groups within the NOC
• Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
• Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
• Maintains productive relationships with the flight attendant union representatives
• Leads a team of senior schedulers and schedulers
• Develops employees and encourages positive employee engagement
• Represent Inflight Scheduling as an SME for organizational IT, training and project initiatives

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High School diploma
• 1-2 years operational management
• 1-2 yrs Scheduling Ops Experience
• Strong ability to promote inclusiveness, communication and employee development
• Strong verbal communication skills
• Read and write in English
• Word, Excel and PowerPoint
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be able to work in a 24/7 operational environment at United's NOC located in Arlington Heights, IL

What will help you propel from the pack (Preferred Qualifications):

• Preferred Bachelors: B.A
• 2+ Years operational and people management
• Microsoft Office experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

This job is posted through September 23, 2026.

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com