Job Description

Job Location: Semmes Store - Mobile, AL 36575
Position Type: Full TimeEducation
Level: None
Salary Range: $17.75 - $17.75 Hourly

Job Shift: Open Availability Sun-Sat 8:00am-8:30pmGOODWILL GULF COAST

TITLE:       Assistant Manager
DATE WRITTEN:  06/2026
DEPARTMENT:   Donated Goods
SUPERVISED BY:  Store Manager
SUPERVISES:       Store Employees, participants/trainees
STATUS:                   Hourly

Mission Contribution:
To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.
Function:
Under the team leadership of the Director of Store Development or the Store Manager, the Assistant Manager is responsible for all aspects of operating a donated goods retail store.
Essential Functions:
- Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.
- Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.
- Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.
- Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
- Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.
- Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.
- Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.
- Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.
- Ensures the following statistical counts are completed accurately and in a timely manner:
- Donor Counts
- Cash Counts
- Bank Deposits
- Apparel Hang Counts
- Rotation Counts
- Salvage
- Works with the Director of Risk Management to maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
- Maintains knowledge of agency programs, operational standards, industry trends, and competitive pricing practices.
- Supports agency initiatives, special events, training programs, and accreditation requirements as assigned.
- Performs other duties as assigned.

QualificationsSkills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).
- Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
- Ability to use Word, Excel and Outlook required as well as ability to use other office equipment.
- Must be able to take initiative and work well with little supervision.
- Must possess excellent organizational and communication skills.
- Must be able to keep information confidential.
- Must be able to read, write and communicate clearly in English.
- Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
- Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
- Ability to function in a hectic work environment with occasional periods of high stress.
Experience and Education Requirements:
- Experience in business (retail) setting.
- High School Diploma or GED required. Associate’s Degree in business or related field or a Bachelor’s degree preferred.
- Basic computer skills.
- Minimum of two years of management/supervisory experience preferred.
- Strong leadership, interpersonal and communication skills.
- Experience training individuals with disabilities and low socio-economic team members.
- Strong problem-solver and decision-maker.
Physical Requirements:
- Able to bend, reach and stand for extensive periods of time and lift up to forty pounds.  May be required to lift heavier goods/items with the assistance of another team member.
- Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes.  Manual dexterity is required.
Working Conditions:
Frequent physical exertion; exposure to unfit donated goods; regular travel throughout the Gulf Coast area.
Critical Performance Factors:
- Donor Value
- Budgeted Sales vs. Actual Sales
- Budgeted Profit vs. Actual Profit
- Sales per Labor Hour
- Transaction Value
- Customer Service
- Retention
- Safety/Accident Prevention
- Image
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED