Job Description

“Deposit & Branch Services consists of 3 amazing teams. We pride ourselves on data integrity, supporting our business partners, and striving for positive customer experiences in all we do! If bank operations and all things related interest you, come join our fast paced team.” - Tina Allen, Deposit Service Center Manager

Location: Tower East - 5th Fl, 601 W 1st Ave, Spokane, WA, 99201. This role is open to a hybrid work schedule that includes both remote and onsite work.

Deposit Service Center Assistant Managers are responsible for providing direction to department team members to include daily supervision, coaching and mentoring of individual work groups. They are responsible for establishing an environment that fosters team building and promotes employee recognition, development and growth. Assistant Managers may serve as the point person for disseminating deposit related application information and changes throughout the Bank. They oversee the scheduling, training, and development of staff in assigned teams. In addition, they may assist other areas of the bank by obtaining, tracking, and communicating information or serving as a Project Manager or subject matter expert on project teams.

Essential Functions:

Production and Compliance:

• Supports and directs complex CIS and deposit servicing functions, including maintenance, to ensure data integrity, compliance requirements and reporting needs.
• Develops and maintains standards for department activities to ensure compliance with regulatory agencies, Bank policy, audits, and investors.
• Provides oversight and guidance for maintaining the integrity of the CIF systems.
• Reviews and recommends new methods and procedures to make daily operations in the department more efficient and effective.
• Serves as subject matter expert to test and implement new products and systems.
• Oversees departmental audits, establishing edits and performing self-audits.
• Ensures that compliance procedures are established, documented and implemented.
• Coordinates the distribution of external/internal policy and procedures.
• Assists in achieving goals to meet Service Level Agreements.
• Assists with budget preparation and tracks variances, making adjustments as necessary.
• Provides support in the service and processing of new and existing deposit related products.
• Provides support to branches and other departments in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and legal document interpretation.
• Actively attends Bank training/meetings, external webinars/seminars, and promotes professional relationships with all areas of the Bank.
• May act as the Operational Risk Coordinator for security access requests, department communications related to information security, and dissemination of network updates.
• Perform compliance and risk management duties as required or assigned.

Process Improvement/Special Projects:

• Analyzes current operation and plans for future needs.
• Recommends and implements new procedures as required to maintain proper controls and improve production.
• Compiles and/or responds to miscellaneous management and compliance reports.
• Ensures proper documentation of department procedures is current for training purposes and recovery.
• Assists in the development of Business Continuity processes and testing.
• Manages, participates in, or coordinates projects designed to enhance productivity, introduce new products or services, or implement new software or procedures.
• Promotes professional relationships within all areas of the Bank.

Hiring/Training/Staff Retention/Development:

• Supervises the assigned work group on a daily basis to ensure personnel are trained and/or cross-trained to meet department needs and competency requirements.
• Assists the entire department by providing direction in the Department Manager’s absence.
• Acts as a resource for addressing and resolving employee conflict.
• Provides on-going supervisory support and training to team members.
• Develops ideas for recognition, rewards, staff motivation and retention.
• Coaches, counsels and initiates corrective action, as needed.
• Conducts interviews and makes recommendations for hiring.
• Conducts department orientation and facilitates new hire paperwork.
• Acts as department resource in regard to benefits, payroll and company policies.

Problem-Solving/Research:

• Uses good judgment, experience, and job knowledge to assist staff in resolving complex daily problems affecting workflow and goal achievement.
• Works with Managers, peers and other business units on testing, implementing product changes or enhancements to insure quality service.
• Tracks and reports outstanding issues and communicates results to end-user.
• Coordinates with other departments to solve technical problems.
• Evaluates risk related to both problem resolution and process changes.
• First line contact for determining appropriate response to legal documents.

QUALIFICATIONS

• Associates or bachelor’s degree in business administration or related field with servicing experience, or an equivalent combination of education and experience.
• 2+ years experience in a management or leadership role in a production environment.
• Demonstrated organizational and analytical skills, strategic thinking and ability to work collaboratively and independently.
• Ability to perform or distribute tasks as needed or required to ensure department objectives are met.
• Demonstrated ability to train and mentor staff.
• Strong system and process analysis skills of bank products, services and systems.
• Strong customer service, skills and oral & written communication skills.
• Expert knowledge of Bank’s systems, as applicable.
• Strong knowledge of Bank, Federal and State policies, regulations and requirements, as applicable.
• Proficient PC skills to navigate Bank software, including Microsoft Suite, Internet and related applications,
• Procedure documentation experience,
• Ability to prioritize work projects to meet deadlines, well organized work habits.
• Hours need to be flexible to accommodate a variety of shifts and/or out of town travel.
• Regular, reliable attendance is required.