Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Assistant Manager - Human Resources is a utility player on the site HR team. Responsible for oversight of some HR operational functions such as benefits enrollments and payroll, the transactional components are usually handled at the coordinator level. Functionally the Assistant Manager works hand in hand with the HR Manager and Center Director, Director of HR Operations, Talent Acquisition, Operations and other Managers to insure that Everise is an employer of choice in the communities we do business in. The Generalist supports operational objectives by achievement of HR Operational duties and oversight that lead to smooth employee-facing operations and meeting center retention goals. The Assistant Manager acts as a coach to the Management team and in fact to the HR Manager.
Job Requirements:
• Handle day to day employee relations issues to support our team members while simultaneously supporting operational objectives
• Support or oversee the center processes for new hire administration, onboarding, payroll and benefits, leave administration, unemployment compensation, and workers’ compensation
• Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to
• Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
• Support local programs that attract, retain and engage employees
• Contribute to communication within the center making sure that internal upward and downward communication flows smoothly
• Other duties and responsibilities assigned by management of the company
Qualifications:
• 3 to 5 years HR experience
• College degree preferred
• Enthusiastic and demonstrated leadership skills
• Proficiency in Microsoft Office including Word, Excel and Power Point
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment.
• Dependability regarding completion of assignments and attendance
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness!
