Job Description

Assistant Housekeeping Manager
Cheeca Lodge & Spa – Islamorada, Florida Keys

Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.

Job Title: Assistant Housekeeping Manager
Reports to: Director of Housekeeping
Classification: Full-Time, Hourly / Non-Exempt

Key Responsibilities

Team Supervision & Daily Operations

• Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas.

• Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met.

• Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals.

• Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment.

• Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service.

• Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed.

Guest Experience & Quality Assurance

• Handle guest requests and service recovery professionally and promptly.

• Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects.

• Ensure VIP rooms are properly prepared and amenities replenished.

Administrative & Reporting Duties

• Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings.

• Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance.

• Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation.

Requirements

Education & Experience

• High School Diploma or GED required.

• Minimum 3 years of experience in a housekeeping supervisory management or lead role, preferably in a resort or luxury hotel environment.

Skills & Qualifications

• Strong knowledge of housekeeping operations and standards.

• Proficient in using hotel systems (PMS) and Microsoft Office Suite.

• Ability to multitask and remain calm under pressure in a fast-paced environment.

• Exceptional attention to detail and organizational skills.

• Strong interpersonal and communication skills; bilingual a plus.

• Ability to lead by example and support a team-focused culture.

Why Join Cheeca Lodge & Spa?

Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you’ll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.

Full-Time Team Member Benefits Include:

401(k) with employer matching and immediate vesting after 90 days

• Company-paid Life, Short-Term and Long-Term Disability Insurance

• Resort Dining Discounts

• Complimentary Meals every Shift

• 401(k) with employer matching and immediate vesting after 90 days
• Medical, Dental, and Vision insurance.
• Paid Time Off 18 days

Qualifications

Discover Naples Grande Beach Resort

A Luxury Choice Among Hotels in Naples, Florida

A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.

Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.

Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.

Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.

The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.