Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role strengthens Prudential Hong Kong’s health growth by enabling distribution success: building trusted relationships with agents, serving as the first line for health underwriting enquiries, and elevating agent capability through practical training on health selling techniques and underwriting tips. The role partners closely with Distribution, Underwriting, Claims, Product, and Operations to deliver consistent, confident health sales and a smooth agent experience.

Job Responsibilities:

1. Distribution Engagement & Health Sales Enablement

• Build and sustain trusted, proactive relationships with agency leaders and key agents across channels; maintain a steady cadence (briefings, roadshows) to surface field pain points quickly and strengthen confidence in selling health.
• Produce clear, practical selling aids and tools (objection handling scripts, underwriting tips and FAQs).
• Capture field insights and feed them back to product, underwriting and operations to refine propositions, underwriting guidance and case handling.

2. Health Underwriting Enquiry Handling & Case Escalation

• Serve as the primary contact for agents’ health underwriting questions
• Coach pre-underwriting and case packaging to ensure complete, high-quality submissions, reduce turnaround time and improve straight-through rates.

3. Health Training and Capability Building (with performance management)

• Build practical modules covering pre-underwriting preparation aligned to target segments
• Execute workshops, webinars and small-group coaching clinics
• Track pre/post knowledge and tool adoption.
• Use distribution feedback and enquiry analytics to continuously refine content with Product, Underwriting and Operations.

Job Requirements:

• Solid track record in the underwriting field with at least 6 years relevant experience in life insurance underwriting
• Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute)
• Strong interpersonal and customer service skills
• University Degree in any discipline
• E xcellent command of English and Chinese (written and spoken) including Putonghua
• PC literate in Word, Excel, PowerPoint and Chinese word processing.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.