Job Description

YOUR ROLE @CHANEL

An Assistant Manager plays a pivotal role in upholding the excellence of the boutique, supporting the leadership of the team, driving commercial performance, and delivering a refined and personalised client experience.Acting as a role model at all times, the Assistant Manager sets the standard across service,presentationand operational excellence, contributing to the overall success of the business.

The Assistant Manager is confident,dependableand self‑motivated,demonstratinga disciplined approach andstrong senseof personal accountability. They communicate with clarity and professionalism, lead with authenticity, and inspire excellence through example. Outstanding organisational and merchandising skills, the ability to manage competing priorities, and a deep understanding of the product and brand universe are essential, alongside a clearly developed commercial mindset.

WHAT IMPACT YOU CREATE AT CHANEL

Floor Management,Team Leadership & Engagement

• Lead floor management through the developingTeam Managers,toensureeach team consistently delivers the CHANEL experience to every client, while actively supporting all aspects of people management and HR best practice

• Provide ongoing coaching and guidance to Team Managers,identifyingindividual development, training, and ER (Employee Relations) needs for both them and their teams. Support the creation and implementation of tailored action and development plans that include ER skill-building.

• Identify,recruitand develop talent, partnering closely with HR and the Boutique Director to build andmaintainrobust succession plans.

• Translate strategic direction and business priorities into clear,measurableand individualobjectives

• Contribute to the creation of SMARTobjectivesfor the department, cascading these into individual goals and activelymonitoring,assessingand managing performance to ensure delivery.

• Partner with the Boutique Director to drive team engagement and commercial performance by fostering a positive,inclusiveand empowering working environment.

• Develop the ER capabilities of Team Managers through mentoring, training, and realtime coaching, ensuring they are confident and capable in addressing people management issuesand developing and engaging their teams.

• Build strong internal networks across CHANEL to share best practice andmaintainalignment.

• Act as a key ambassador of the Boutique Director and Head Office, clearly communicating strategic vision, targets,initiativesand projects while ensuring the team consistently embodies CHANEL Values and Behaviours.

Business & Client Development 

• Support the Boutique Director in leading and developing the store’s business through a deep, strategic understanding of performance,driversand key stakeholders.

• Champion a client‑centric culture, embedding a consistently high standard of service and a refined luxury mindset across the boutique.

• Partner closely with the CRM team toidentifyclient development opportunities and bestpractices, andsupport the training and development of Team Managers and team members in this area.

• Maximise the potential of all product categories within the boutique byleveragingavailable support functions, including Visual Merchandising, Training,Clientelling, Events and HR, while fostering strong cross‑category synergies.

• Act as a voice of the boutique by analysing business performance and local market dynamics, making informedrecommendationsand proposing relevant actions.

• Maintain a strong awareness of the competitive landscape, markettrendsand evolving client expectations to ensure continued commercial relevance and excellence.

Operations 

• Ensure all company policies, operational standards and procedures are clearly communicated, fullyunderstoodand consistently implemented, proactivelyidentifyingopportunities for continuous improvement.

• Take shared accountability with Store Support for the effective management of health and safety within the boutique,ensuring a safe and compliant environment for clients and employees at all times

• Partner closely with the HR team to support and execute required people‑related actions in line with company policies and best practice.

WHAT YOU WILL BRING TO THE ROLE

• Proven boutique management or supervisory experience,gained either internally or within the luxury goods sector.

• Strong and credible leadership capability, with the ability to engage, motivate and develop teams.

• Demonstrated strategic thinking and analytical skills, with the ability to translate insight into action.

• Excellent communication skills, with a natural ability to build trusted and effective relationships.

• A refined sense of client service, combined with initiative, commercialcreativityand strong fashion sensitivity.

• A deep understanding of fashion,trendsand the luxury market.

YOU ARE ENERGISED BY

• Thriving in a highly collaborative, fast‑pacedand dynamic environment.

• Leading,developingand inspiring people to reach their full potential.

• Fosteringa strong senseof shared purpose, grounded in inclusion and an exceptional employee experience.

• Building meaningful networks, both within the organisation and across the wider industry.

• Continuously developing business capability, across both commercial and operational disciplines.

• Actively contributing to the ongoing, company‑wide sustainability journey and responsible business practices.

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:    

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories    

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more 

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    

• Platforms: Multiple Platforms to support across Wellbeing     

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales    

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones    

*Benefits are eligibility dependant and subject to change at any time     

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarityand effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to Chanel.