Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.
As an Assistant Front Office Manager in the hospitality industry, your role is to oversee the front desk operations at resort. Your primary job is to ensure the smooth running of the front office and to enhance the guest experience.
Your key responsibilities include managing customer inquiries, handling reservations and check-ins, managing staff schedules and ensuring adherence to SOPs. You are also responsible for training and supervising front desk personnel, overseeing the billing process, managing inventory and ensuring that all guest complaints are addressed in a timely manner.
To qualify for this role, you need excellent communication skills, strong leadership qualities and proficiency in the industry's software and systems. You should also hold a degree or diploma in hospitality management or a related field.
Villa Resorts owns and operates a collection of award-winning resorts in the Maldives archipelago. Since 1986, our company has developed and been successfully running more than 1,100 rooms distributed across five resorts on some of the most beautiful islands in the destination.
As a family-owned and genuinely local operator, we use the natural beauty of our locations and the native warmth of our people to offer something new and distinctive. All of our resorts are run by a generation of passionate hoteliers who’ve come up through the ranks of our company, and we’re proud to be one of the only brands in the Maldives that is owned, operated, and wholly run by locals.
