Roles & responsibilities
Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance
Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures
Perform day‑to‑day support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation
Resolve incidents and service requests within defined SLAs, escalating appropriately when required
Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution
Ensure production environments comply with defined operational policies, security controls, and governance requirements
Execute and validate post‑deployment activities following scheduled releases to ensure system stability and operational readiness
Coordinate with platform and infrastructure teams to support server health checks, patching activities, and vulnerability remediation
Apply hands‑on knowledge of Microsoft Azure services to support cloud‑based production environments
Use Azure Application Insights and monitoring tools to proactively identify issues and support root‑cause analysis
Leverage SQL skills to perform data analysis and troubleshooting for application and operational issues
Collaborate effectively with Application Support, Business Support, Engineering, Deployment, and Global Platform Operations teams to achieve operational goals
Provide timely updates on issues, risks, and resolutions to senior team members and managers
Support KPI tracking and reporting aligned with objectives defined by the Support and Operations leadership
Participate in knowledge‑sharing sessions, internal workshops, and learning forums to stay current with best practices and emerging trends in Support and Operations
Roles & responsibilities
Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance
Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures
Perform day‑to‑day support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation
Resolve incidents and service requests within defined SLAs, escalating appropriately when required
Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution
Ensure production environments comply with defined operational policies, security controls, and governance requirements
Execute and validate post‑deployment activities following scheduled releases to ensure system stability and operational readiness
Coordinate with platform and infrastructure teams to support server health checks, patching activities, and vulnerability remediation
Apply hands‑on knowledge of Microsoft Azure services to support cloud‑based production environments
Use Azure Application Insights and monitoring tools to proactively identify issues and support root‑cause analysis
Leverage SQL skills to perform data analysis and troubleshooting for application and operational issues
Collaborate effectively with Application Support, Business Support, Engineering, Deployment, and Global Platform Operations teams to achieve operational goals
Provide timely updates on issues, risks, and resolutions to senior team members and managers
Support KPI tracking and reporting aligned with objectives defined by the Support and Operations leadership
Participate in knowledge‑sharing sessions, internal workshops, and learning forums to stay current with best practices and emerging trends in Support and Operations
This role is for you if you have the below
Educational qualifications
Bachelor's degree in Computer Science.
Work experience
6-8 Years of Experience
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
