Job Description

The Role

This position involves coordinating renewals, managing policy documentation and assisting with claims administration. You will work closely with our internal teams, brokers and insurers, and gain valuable exposure to a wide range of insurance classes and business operations.

Job Responsibilities

Insurance Programme Support

• Assist in organizing and coordinating insurance renewals, including gathering underwriting information, preparing renewal submissions, monitoring renewal timelines and liaising with brokers.
• Follow up on quotations, policy documentation and endorsements to ensure timely issuance and completeness.
• Ensure prompt execution of all backend processing activities, including processing of insurance invoices in a timely manner.
• Tracking of premium payment status and working in tandem with Finance team to obtain internal approvals and ensure prompt settlement of premium.

Policy Administration & Documentation

• Maintain and update the insurance policy database with accuracy and attention to detail.
• Review policies and endorsements for correctness and proper filing.
• Support improvements to workflows, templates and systems.

Claims Administration

• Assist in managing claims notifications, documentation and follow-up with brokers and insurers.
• Maintain claims records and help prepare claims reports for internal stakeholders.
• Coordinate with business units to ensure timely updates and settlement.

Stakeholder Coordination

• Work closely with internal and external stakeholders on insurance documentation, data requests, approval processes, and coordinate property risk surveys, including arranging schedules and tracking survey outcomes.
• Provide general support on insurance-related queries in a timely manner.
• Build strong working relationships with internal and external stakeholders.

Reporting & Support

• Assist in preparing insurance statistics, renewal summaries and management reports.
• Support UAT activities, department initiatives and ad-hoc projects when required.

Job Requirements

• Degree, Diploma, CGI or any relevant risk and insurance qualifications will be an advantage.
• Experience in General Insurance/Commercial Lines/Group Insurance with minimum 5 years of relevant working experience in insurance industry.
• Proficient in MS Office and Outlook.
• Meticulous and self-driven with keen eye for accuracy and details.
• Well-organized, able to handle multiple priorities and work in a fast-paced environment.
• Excellent team player and able to work independently with the right aptitude.
• Excellent spoken and written proficiency in English, with good interpersonal and communication skills.
• Digitally savvy, experienced in data analytics and highly proficient in Microsoft Excel or Power BI will be an advantage.

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