Job Objective:

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Custodians
• Drive Thru Ambassadors
• Sales Production Associates
• Textile Sales Associates

Essential Job Functions:

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Able to effectively and safely use standard office and light industrial equipment.