Job Description

Job Purpose

Support the establishment and continuous enhancement of governance, compliance, risk management, and process improvement frameworks to ensure HKT Teleservices’ operations comply with regulatory, contractual, and internal control requirements while driving operational efficiency.

Responsibilities

Governance & Compliance

• Support the design, implementation, and maintenance of governance and compliance frameworks in line with regulatory requirements, group policies, and industry best practices.
• Draft, review, and update policies, procedures, and control standards to ensure regulatory and operational alignment.
• Monitor compliance with PDPO, telecommunications regulations, and client contractual obligations, and escalate issues where required.
• Conduct compliance reviews, control assessments, and gap analyses, and track remediation actions to closure.

Risk Management & Internal Controls

• Support enterprise risk management activities including risk identification, assessment, mitigation, and monitoring.
• Maintain risk registers, compliance dashboards, and management reports with clear risk visibility.
• Partner with business units to embed internal controls into day‑to‑day operational processes.

Compliance & Process Improvement

• Collaborate closely with corporate functions and internal teams to address policy changes, control gaps, and compliance issues through structured and systematic approaches.
• Maintain and enhance best practices across end‑to‑end business functions, from business development to finance operations, ensuring seamless unit operations.
• Participate in system implementation and enhancement projects, including but not limited to finance and enterprise applications, ensuring controls and compliance requirements are built in.
• Identify process improvement, operational efficiency, and cost‑saving opportunities while maintaining strong governance standards.

Audit & Assurance

• Act as a key audit coordinator for internal audits, external audits, regulatory reviews, and client audits.
• Prepare audit documentation, respond to audit enquiries, and track corrective actions to timely completion.
• Support certification and assurance programs (e.g. ISO, SOC), where applicable.

Advisory, Reporting & Stakeholder Management

• Provide governance and compliance advisory support on new initiatives, system changes, and process enhancements.
• Liaise with internal stakeholders, Group functions, auditors, consultants, and clients on compliance matters.
• Prepare regular and ad‑hoc governance, risk, and compliance reports for management review.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, Law, Risk Management, or a related discipline.

• Minimum 5 years of relevant experience in governance, compliance, risk management, internal audit, or related functions.
• Experience in telecommunications, outsourcing/BPO, or other regulated industries is an advantage.

• Exposure to internal controls, regulatory compliance, audit coordination, and system implementation projects is preferred.
• Well versed in system implementation (e.g. ACATS currently and future RMC systems to support Governance).
• Good understanding of governance, risk, and compliance principles.
• Good knowledge of the Hong Kong regulatory and compliance environment.
• Strong analytical, documentation, and reporting capabilities.

• Effective communication and stakeholder management skills.
• Detail-oriented, well-organized, and able to manage multiple priorities independently.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Good command of English and Chinese (Cantonese and/or Mandarin).
• High level of integrity and professionalism.
• Proactive, adaptable, and solution-oriented mindset, with a strong change mindset and ability to work effectively under pressure.
• Strong sense of ownership and accountability.
• Collaborative team player with a continuous improvement focus.

Candidates with more extensive experience will be considered as Manager.