Job Description

Operations Manager Hourly
Location: LazerPort - Pigeon Forge, TN
Position Type: Full-Time

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Leadership Opportunity

We are looking for an Assistant Manager / Operations Supervisor to help lead daily operations at our go-kart track and arcade within a fast-paced family entertainment center.

This is a great opportunity for supervisors, shift leaders, and assistant managers who want to grow their leadership career in the entertainment, tourism, or hospitality industry.

If you enjoy working in a high-energy environment where families come to have fun, this role could be a great fit.

Great Fit For Candidates With Experience In

We welcome applicants who have leadership experience in:

• Restaurants
• Retail stores
• Theme parks or amusement parks
• Arcades or bowling centers
• Entertainment venues
• Tourism or hospitality
• Customer service environments

If you’ve led a team in a fast-paced environment, we encourage you to apply.

What You'll Do

As an Operations Supervisor / Assistant Manager, you will help oversee the daily operations of attractions while supporting team members and delivering a safe and fun guest experience.

Responsibilities include:

• Supervise a team of 15–50 attraction operators and guest service employees
• Oversee daily operations of go-karts, rides, and entertainment attractions
• Ensure all attractions operate safely, efficiently, and according to safety standards
• Monitor team performance and provide coaching, training, and support
• Maintain employee attendance records and performance tracking.
• Assist with staff scheduling and operational planning
• Conduct regular attraction checks to ensure safe and efficient operation
• Support shift leads and front desk team members
• Respond to guest concerns and ensure excellent customer service
• Assist with holiday operations, special events, and peak tourism seasons
• Help manage inventory and operational supplies

What We're Looking For

• At least 1 year of leadership experience (Shift Lead, Supervisor, Assistant Manager, etc.)
• Experience in hospitality, retail, restaurants, tourism, or entertainment is a plus.
• Strong team leadership and communication skills
• Ability to work in a fast-paced, guest-focused environment
• Passion for customer service and creating great guest experiences
• Strong organization and problem-solving abilities

Requirements

• High school diploma or GED.
• Must be able to work weekends and holidays
• Must be able to work up to 45 hours per week
• Able to stand for extended periods of time
• Able to lift up to 39 lbs
• Valid driver’s license required.
• Authorized to work in the United States.

Why You'll Love Working Here

• Work in a fun, high-energy entertainment environment.
• Leadership development and career growth opportunities.
• Be part of a fast-growing national entertainment company.
• Help create unforgettable memories for guests visiting Pigeon Forge.
• Work where people come to play.

About the Environment

Our park serves thousands of guests visiting one of the most popular tourism destinations in the country. Team members enjoy working in an exciting environment featuring go-karts and arcade games.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program.

APPLY NOW!

Join our team and help create unforgettable experiences at one of the most exciting family entertainment destinations in Pigeon Forge.