Job Description

Work Setup: Onsite

Work Location: MOA Pasay

Requirements:

• At least 2 years in college (No back subjects).
• At least 1 year in BPO Team Lead/Assistant Manager for Travel Campaign with at least a year of GDS experience

Job Responsibilities:

• Team Leadership & Coaching: Inspire and guide a dynamic team of travel consultants as they navigate and craft intricate itineraries with precision.
• GDS Expertise: Act as the go-to expert and final escalation point for all Amadeus, Sabre, and Galileo system commands.
• Performance Management: Keep a close eye on key metrics such as Average Handle Time, Customer Satisfaction, and booking accuracy to drive continuous improvement.
• Reporting & Analytics: Develop and deliver insightful performance dashboards using Excel and other cutting-edge visualization tools.
• Escalation Management: Take charge of handling complex client issues, including ticket reissues, schedule adjustments, and refund disputes, ensuring seamless resolutions.