About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Saadiyat Island:
Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.
About the Job:
An exciting opportunity has arisen for an Assistant Manager - Front Office to join Jumeirah Saadiyat Island
The main duties and responsibilities of this role include:
Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
Engage regularly with in-house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys.
Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.
About You:
The ideal candidate for this position will have the following experience and qualifications:
4-5 years of experience in a similar role in the luxury hospitality industry.
Bachelor’s Degree In Hospitality, Business, or any other relevant field
Software competencies – Microsoft Office programs (Intermediate | Advanced)
Leadership and team management skills
Additional language is desirable.
About the Benefits
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Comprehensive healthcare and life insurance coverage
Paid annual leave entitlement
Performance-based incentives tailored to your role
Competitive tax-free salary paid in UAE Dirhams (AED)
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
