Job Description

Assistant Manager, Front Office

(21003)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the Front Office department to ensure exceptional guest experiences and efficient hotel operations. The role is responsible for supervising front office associates, maintaining service standards, handling guest concerns, and ensuring smooth coordination between departments while maximizing guest satisfaction and revenue opportunities.

Key Responsibilities

• Assist in managing the daily operations of the Front Office, including Reception, Concierge, Guest Relations, and Bell Services.
• Ensure seamless check-in and check-out experiences for all guests.
• Supervise, coach, and motivate Front Office team members to deliver exceptional service.
• Handle guest complaints, feedback, and special requests promptly and professionally.
• Ensure VIP arrivals, group arrivals, and special events are coordinated effectively.
• Monitor room inventory, room allocation, and occupancy levels to maximize revenue.
• Maintain compliance with hotel policies, procedures, and luxury hospitality standards.
• Conduct daily briefings and communicate operational updates to the team.
• Coordinate with Housekeeping, Reservations, Engineering, and other departments to ensure smooth operations.
• Assist in preparing staff schedules, performance reviews, and training plans.
• Monitor cash handling, billing accuracy, and Front Office financial procedures.
• Support the Front Office Manager in achieving departmental goals, guest satisfaction targets, and operational KPIs.

About You

• Diploma or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 4 to 5 years of Front Office experience in a hotel, resort, or luxury hospitality environment.
• At least 2 years of experience in a supervisory or leadership role.
• Strong knowledge of Front Office operations, guest relations, and hotel procedures.
• Experience using Property Management Systems (PMS) such as Opera or similar platforms.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage guest complaints and deliver effective service recovery.
• Strong organizational and time-management skills.
• Knowledge of luxury hospitality standards such as Forbes and LQA is an advantage.
• Proficiency in Microsoft Office applications.
• Ability to work flexible shifts, weekends, and public holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.