Job Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. Reporting to the Front Office Manager, you will play a pivotal role in ensuring the seamless operation of our Front Office Department. This is an excellent opportunity to lead a dynamic team, deliver exceptional guest experiences, and drive operational excellence while working in a supportive and collaborative environment.

• Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
• Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
• Lead effective onboarding and training initiatives to develop team members' skills and competencies
• Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
• Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
• Manage emergency situations and security concerns in accordance with hotel procedures and protocols
• Monitor front office performance metrics and provide actionable feedback to team members
• Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
• Maintain accurate records, reports, and documentation related to front office activities
• Support the Front Office Manager in implementing operational improvements and strategic initiatives

Qualifications

• Proven experience as an Assistant Manager in Front Office operations or as a Front Office Supervisor
• Advanced proficiency with Opera Cloud and other front office management systems
• Strong knowledge of front office procedures, protocols, and best practices
• Demonstrated ability to supervise, train, and motivate team members effectively
• Excellent communication and interpersonal skills with the ability to engage multiple stakeholders
• Proven problem-solving and conflict resolution capabilities
• Strong organizational and time management skills with meticulous attention to detail
• Ability to act independently and make decisive decisions regarding team and guest safety and well-being
• Customer-focused mindset with a commitment to delivering exceptional service
• Resilience and adaptability to thrive in a fast-paced, dynamic environment
• Flexibility to work varied shifts, including mornings, evenings, nights, weekends, and holiday periods
• Leadership qualities with a collaborative and inclusive approach to team management
• Analytical skills to interpret data and drive performance improvements

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.