Job Description

The Assistant Front Office Manager is a distinguished leader entrusted with curating exceptional guest experiences and orchestrating daily operations with refined precision. Ensuring the seamless delivery of world-class luxury hospitality, anticipates and elegantly resolves guest needs while maintaining an impeccable front office presence by upholding Wynn’s standards of a Forbes 5-Star/AAA 5-Diamond property.

Essential Job Duties & Responsibilities

• Oversee Front and Back Office operations with meticulous attention to detail, ensuring excellence and unwavering compliance with Wynn’s 5-Star/AAA 5-Diamond standards
• Conduct morning briefings to communicate strategic updates, policy refinements, occupancy insights, and manage directives with clarity and sophistication to cultivate a cohesive team environment
• Curate daily staff schedules and monitor shift performance; optimize labor resources through strategic scheduling and maintain payroll accuracy through Kronos system
• Cultivate a culture of excellence through staff engagement initiatives; identify and nurture promotional opportunities for high-performing team members and service training to ensure team members deliver refined luxury service
• Mentor and provide constructive performance feedback to front desk staff to foster a culture of excellence
• Resolve guest inquiries and special requests with graceful promptness; investigate and respond to guest feedback through Market Metrix to elevate service quality
• Conduct refined inspections of public spaces including the lobby, front desk, facilities, and elevators to maintain an impeccable, elegance, cleanliness and professional presentation befitting a luxury setting
• Maintain front office resources and expenses with precision; monitor upselling initiatives and attendance records in system to optimize operational excellence
• Maintain and ensures staff proficiency with hotel systems: Opera, Go Concierge, ForumTel, VIP Tickets, and HotSOS to deliver seamless guest experience

Qualifications

• High school diploma or equivalent qualification required
• Bachelor's degree and multilingual capabilities highly valued
• Minimum of two (2) years of distinguished Front Office or Hotel Management experience within a luxury resort setting
• Advanced financial acumen, including proficiency in money handling, mathematical analysis, and accounting responsibilities
• Exemplary guest service excellence with refined written and verbal communication skills and sophisticated telephone etiquette
• Advanced proficiency with Microsoft Office Suite and hotel management systems
• Exceptional leadership presence with the ability to cultivate and mentor high-performing teams in a luxury hospitality setting
• Demonstrated ability to obtain and maintain all required licensing, certifications, and active work credentials as mandated for this position, both presently and in the future
• Must be at least twenty-one (21) years of age

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.