TheFood & Beverage OperationsSupervisoris responsible forassistingwiththedaily activities and administrative functionsfor the Senior Food & Beverage Operations Manager andultimately alltheFood and Beveragemanagersof the department.

PRIMARY RESPONSIBILITIES

• Handle all reservations/calls from 10:00 AM – 3:00 PM for allF&Boutletsand route outlet calls toindividualphoneline

• Handle any F&B-related email correspondence

• Takes messages, handles customerrequestsandcommunicatesrequests toappropriate departments

• Performs daily office duties including, but not limited to, filing, faxing, copying, creation of files, gift certificates, retrieving and delivering mail, and creating and delivering amenity requestswith cards to Star Services.

• Ensure that any VIP reservations are entered into the PMSSevenRoomsand coordinate amenity and cardas needed

• Executionanddevelopmentof F&Bmarketinginitiatives.

• Respondin a timely mannertoMedaliareviews, communicating closely with the culinary and F&B management team.

• Assembling of thedepartmentsEvent Calendar and Brand Calendar.

• Updatingof“outlet” website using the designated platform as needed.

• Handle all small reservations by sending out contracts, menus, etc., andcommunicatevia EOswith F&B management and culinary team

• Assistwith amenities/in-house and outside payment.

• Assistin execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.

• Coordinate operations between departments.

• Participate, typing,and distribution of meeting minutes for allF&Bmeetings

• Preparesand distributes all correspondence, including letters, emails, etc. forDOF&Bor other managers as needed.Ensures that all correspondence is 100%accurate

• Schedules and prioritizes workloadfor the DOF&B

• Generate the WeeklyF&BActivity Report

• Take over the payroll process for culinary and F&B outlets tosubmiton Mondays.

• Maintain communicationregardingthe payroll process with the F&B and culinary management team.

• Distribute monthlyforecast

• Ability to generate 30-60-90 dayforecastas needed by Director ofFood&Beverage

• Maintain Reference Library, association memberships, trade show information,&mailing lists.

• Works with the IT Manager to create necessary reporting for DOF&B

• Develop andmaintainproductive, service focused working relationships with external and internal customers,representingthe company and becoming a known point of contact.

• Work as a team, helping all departments to complete the required activities orprojects that ensure we achieve successful events or outcomes reflecting the brand.

• Provideaccurate, up to date information toappropriate internalcontacts, responding to requestsin a timely manner, andmaintaininga working knowledge of the hotel’sproducts and services.

• Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies.

• Provide support whenDirector ofFoodandBeverageand/or other administrative support personnel areout of the hotel

• Occasionallyassistswith supervising the opening of the Sessions Restaurant to alleviate the schedule of F&B management.

• Perform daily and weekly tasks as outlined by the Director ofFoodandBeverage

• Have a personal impact, taking responsibility and using initiative to resolve issues.

• Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.

• Maintaina high levelof professionalism indealingswith customers.

• Be motivated,committedand enthusiastic, seizing opportunities to learn new skills or knowledgein order toimprove personal performance.

• Be flexible,respondingquickly and positively to changing requirements.

• Maintainteam focus by showing co-operation and support to colleagues in the support of department goals.

• Maintain filingsystem File contracts and correspondence daily.

• Scheduling of appointments for Director ofFoodandBeverage

• Computer support: Word processing, spreadsheets, databases,e-mail,and Windowsapplications – PowerPoint for DOF&BandF&BTeam.

• The ability to effectively execute/maintainsite tours as needed and inquiry calls

• Checks email daily anddistributespotentialF&Bissuestotheresponsible manager

• Knowledge of Hard Rock Hotel NewYorkfood and beverage operations.

• AssistsinorganizingF&B eventsand sendingcollateralto customers, clients, and staff

• AssistsotherF&BManagers as needed, or as business levels require

• Collating and copyinginformationalandF&Bmarketing packets for meetings; mailing as requested.

• Ensure all siteF&Binspections and client visits to the hotel are successful by detail planning and communicatingaccuratedetails in advance to all departments.

This job description reflectsthe position’s essential functions;it does not encompassallthe tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION,AND CERTIFICATIONS

• High school diploma or equivalent experience and training, college degree preferred.

• Two years' experience, preferably in the hospitality industry oramarketing sales field.

• ExperiencewithCRM platforms.

• Expertiseinsocialmediaplatforms.

• Backgroundinmusicindustryaplus

SKILLS

• Presentation of a professional image to guests, clients, and potential function coordinators.

• Composure during stressful events.

• Possession of a take charge attitude tempered with diplomacy.

• Ability to work independently while ensuring that managers and/or clientspossessthe pertinent information for the execution of a successful event.

• Mustpossessstrong communicationand listening skills, excellentreadingandwriting

• Comprehend professional language, either written or spoken, to communicate.

• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.

• Multiple language abilities a plus, fluency in Englishrequired

PHYSICAL DEMANDS

• Ability to move throughout the hotel during visits(standing, walking, kneeling, bending) for extended periods oftime.

• Ability to sit for extended periods oftime.

• Ability to make repeating movements of the arms, hands, andwrists.

• Ability to express or exchange ideas verbally and perceive sound byear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

• Ability to occasionally, regularly,frequentlymove objects (lift, push, pull, balance, carry) up to 10pounds.

• Ability to turn or twist body parts in a circularmotion.

• Abilityto tolerateexposure to heat, cold, chemicals, and loud/noisyenvironment

• Ability to travel via auto or airplane forlong periodsoftime.

ADDITIONALREQUIREMENTS

• Assistwithdepartmentmarketingrequirementtrackingofincentivesandgoals as directed