Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Helios Grand Hotel

Join the team and immerse guests in a world of Mediterranean elegance, where you’ll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.

Join the team at this majestic Mediterranean-inspired hotel, where the Palace of Helios shines as the gateway to Universal Epic Universe.

What We're Looking For:

An experienced Food and Beverage leader that supports the daily operations of the outlet by ensuring efficient service, product quality, and a welcoming guest experience. This role assists the Manager with leading team members, upholds brand and safety standards, and contributes to smooth, well-coordinated outlet operations.

Who You Are:

A guest-focused leader with strong communication and interpersonal skills.

• An organized professional who thrives in a fast-paced environment.
• A positive, approachable team player who leads by example.
• A detail-oriented professional with the ability to balance operational and guest needs.
• A calm, solutions-minded problem solver.

What You Will Do:

• Support the Manager with daily operations, ensuring efficient service and guest satisfaction.
• Assist with leading, training, and coaching team members to deliver friendly, professional service.
• Manage daily operational staffing needs by reviewing payroll, overseeing scheduling, maintaining labor costs, and adapting based on guest needs and trends.
• Monitor product quality, freshness, and visual presentation across all food and beverage offerings.
• Help reduce waste and monitor usage through effective portioning and product controls.
• Assist with maintaining inventory levels, stock rotation, and placing orders as directed.
• Support execution of promotions, merchandising, and sales initiatives to drive revenue.
• Ensure compliance with food safety, sanitation, and regulatory standards.
• Address guest questions, concerns, or service recovery situations promptly and professionally
• Help oversee opening and closing procedures, ensuring stations and equipment are properly maintained.
• Assist with tracking performance indicators and recommending operational improvements.
• Collaborate with hotel departments to support smooth operational flow.
• Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals.

Your Experience Includes:

• Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.
• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection, including wine, beer, and liquor preferred; classic and craft cocktails
• Proficient in using POS software and Microsoft Office Suite.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You'll Supervise:

• Supervisors
• Hourly Team Members