Reporting to the Associate Director Financial Services, the Assistant Manager will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.
The Assistant Manager is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, receiving inbound calls, managing the team’s email account, call list assignment, termination & reinstatement paperwork, generation of reminder letters & welcome letters, arrange for mailing, payoff quotes, collections batching, month end reporting, managing of Australia Club Exit Statements letters and calling.
Contacting members for delinquent loan instalments as well as overdue club dues (yearly). Assisting with the Annual Billing for yearly Maintenance Fees for the various clubs within Asia Pacific region. Maintain & oversee of the department’s mailbox to resolve member’s issues & problems. Prepare revocation summaries for management reviews & approvals. Prepare collection letters for mailing for all Asia Pacific Clubs Prepare surrenders and reinstatement paperwork for approval and updates. Preparation of the weekly, monthly reports for management reviews. Follow-up on actions with the month end ageing report. Assisting in the ad hoc assignments & projects from management from time to time. Undertake training for the team on the best practices for collections. Review & streamline processes to improve the efficiency & effectiveness of the department. Conduct yearly training sessions for Member Services team for Annual MF billing
Minimum High school (Year 12) certificate.
Minimum 3 years’ experience in consumer finance collections
Demonstrates effective problem-solving skills
Well-organised and has a keen eye for detail Highly service-oriented and is an effective team player
Able to handle all matters in confidentiality Able to communicate in fluent English.
Proficient in MS Word, Excel, Access and Outlook
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
Interpersonal Skills
Communications
Personal Attributes
Organization
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
