Assistant Manager, Family Medicine Department
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:
- Ensure smooth functioning of all corporate sites and facilitate the medical team in providing 24/7 medical services at client field locations.
- Assist faculty members with ongoing clinical matters at field sites, organize monthly meetings between medical officers and faculty, and facilitate appraisals and training programs.
- Arrange travel and logistics, ensure medical team coverage, maintain the rota schedule, and prepare site rotation plans for round-the-clock service coverage.
- Manage and process transport reimbursement claims for physicians and nurses.
- Coordinate and ensure timely delivery of pharmacy, medical, and surgical supplies, maintaining accurate charging and documentation.
- Facilitate and support internal and external audits, CME sessions, and workshop activities.
- Maintain and update staff training records, rotation schedules, and compliance documents, including BLS certifications, PMDC registrations, and HR files, to ensure adherence to regulatory standards.
- Manage recruitment and onboarding of senior medical officers by coordinating interviews, expediting HR formalities, and ensuring timely placement at corporate sites.
- Facilitate contract negotiations and renewals in collaboration with relevant departments and stakeholders.
- Prepare quotations and proposals, and identify new business opportunities to support departmental growth.
- Lead and coordinate health awareness programs, health camps, vaccination drives, and wellness activities at corporate premises.
- Represent the department in client meetings, presentations, and promotional events.
- Handle client and staff complaints promptly and professionally, ensuring satisfactory resolution.
- Perform any other related tasks assigned by the supervisor.
