Job Description

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours) ONSITE- 5 days a week

What You’ll Do

This role supports the coordination and day-to-day execution of facilities operations, ensuring services are delivered consistently, safely, and in alignment with organizational standards. This role partners with leadership to maintain efficient operations, resolve issues, and support teams, vendors, and stakeholders across the organization.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports daily facilities operations by coordinating activities, monitoring service delivery, and addressing routine operational needs
• Provides guidance and support to team members, reinforcing expectations, facilitating communication, and assisting with development and performance management
• Assists in implementing and maintaining workplace programs, ensuring adherence to organizational policies and applicable safety and regulatory requirements
• Tracks operational metrics, service levels, and trends, sharing insights to highlight risks, gaps, and areas for improvement
• Supports vendor coordination activities, including monitoring service delivery, reviewing performance, and ensuring alignment with expectations and requirements
• Maintains accurate operational records, documentation, and reporting related to facilities services and expenditures
• Assists in developing & monitoring budgets and expenses, helping track costs and identify areas for efficiency and cost management
• Supports preventive maintenance activities and ensures processes are followed to maintain assets and minimize operational disruptions
• Serves as a point of contact for escalated service issues, safety concerns, or operational disruptions, coordinating resolution with appropriate partners
• Collaborates with internal teams and external providers to ensure operational needs are met and impacts are communicated effectively
• Tracks project-related activities, milestones, and risks, providing updates and escalating concerns as needed
• Contributes to consistent processes, knowledge sharing, and team alignment to support reliable service delivery

What You’ll Need

Education & Experience:

• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
• Required Experience: 3 - 5 years of relevant experience, prior leadership experience
• Required Skills: Microsoft 365 Suite, data analytics & PowerPoint experience

Qualifications & Skills:

• Experience supporting facilities operations, workplace services, or a similar operational function
• Strong organizational and coordination skills, with the ability to manage multiple priorities and tasks
• Ability to analyze operational information and identify trends or areas for improvement
• Effective communication skills, with the ability to collaborate across teams and provide clear updates
• Experience working with vendors or external service providers and supporting service delivery oversight
• Understanding of safety, compliance, and operational standards in a facilities or service environment is required
• Ability to support team leadership, including coaching, guidance, and reinforcing expectations
• Proficiency in tracking data, maintaining documentation, and supporting reporting processes using Excel, PowerBI & dashboards

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$39.90 - $47.84/Hourly ($83,000 - $99,500 annualized).