Job Description

Assistant Manager, E-Commerce
Department: Retail
Reports To: E-Commerce Manager
Pay: $16-$18/hr. with incentive based payouts
Schedule: 1st shift mostly, but 2nd shift based on business needs

Support the E-Commerce Manager in leading daily operations of the e-commerce department. Drive sales performance, profitability, and operational excellence by maintaining high production and quality standards. Deliver an exceptional customer experience across digital and in-person channels.

Key Responsibilities
• Partner with the E-Commerce Manager to execute daily operations and achieve sales, revenue, and performance goals.
• Meet and exceed individual production expectations within ShopGoodwill.
• Lead, coach, and develop e-commerce team members; effectively manage performance, resolve conflicts, and drive accountability.
• Produce accurate daily, weekly, and monthly reports (SGW systems and Excel-based tracking).
• Prioritize workflows across product intake, team productivity, and operational processes.
• Monitor order fulfillment and shipments to ensure accuracy, timeliness, and marketplace performance standards.
• Identify, report, and mitigate potential losses; safeguard organizational assets.
• Deliver exceptional customer service through professional and timely communication.
• Train staff to identify high-value merchandise and optimize product listings.
• Support recruiting, interviewing, and hiring efforts.
• Perform administrative duties including scheduling, performance management, and documentation.
• Ensure compliance with all company policies, procedures, and safety standards.

Additional Responsibilities
• Analyze problems, interpret data, and make sound, timely decisions.
• Adapt quickly in a fast-paced environment with shifting priorities.
• Respond to emergencies or operational issues outside standard hours when needed.
• Promote a safe work environment and reinforce safety practices to reduce incidents.
• Perform other duties as assigned.

Qualifications
Education & Experience
• High school diploma or equivalent required.
• 2–3 years of retail experience required, including at least 2 years in a supervisory role.
• Resale or thrift industry experience preferred.

Knowledge, Skills & Abilities
• Strong leadership and interpersonal skills.
• Proficiency in online research and product valuation.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and make sound decisions under pressure.
• Demonstrated problem-solving skills and good judgment in fast-moving environments.

Work Environment
• Warehouse setting with moderate noise and dust levels.

Physical Requirements
• Ability to stand, walk, bend, reach, and push for extended periods.
• Regularly lift and carry up to 30 pounds; occasional heavier lifting required.
• Manual dexterity and hand-eye coordination to operate retail and computer equipment.
• Reliable, consistent attendance is essential.