Job Description

Key Responsibilities:

Risk & Control Management

* Support implementation and enhancement of governance and control frameworks across operational processes.

* Perform risk assessments, control reviews, and gap analysis to strengthen operational integrity.

* Monitor remediation actions and escalate overdue or unresolved issues where necessary.

* Support governance reporting, management updates, and audit engagements.

* Proactive in identifying emerging risk and escalating issues promptly with clear impact articulation

e-KYC, Reporting & Operational Integrity

* Conduct manual verification as per internal policies, regulatory requirements, and governance standards while supporting continuous improvement and operational integrity initiatives.

* Oversee governance and control activities relating to e-KYC operations and reporting processes.

* Ensure reporting accuracy, completeness, and timeliness in line with established standards and requirements.

* Oversee and drive end to end management of LED and CIM – Monitor operational incidents, anomalies, and process breaches, including coordination of follow-up and remediation actions are sustainable where issues are completely addressed

Third Party & Outsourcing Governance

* Support governance and monitoring activities relating to third-party service providers and outsourcing arrangements.

* Conduct due diligence, onboarding governance reviews, stamp duty and periodic monitoring activities.

* Oversee and drive end to end management of LED and CIM – Monitor operational incidents, anomalies, and process breaches, including coordination of follow-up and remediation actions are sustainable where issues are completely addressed

Stakeholder Management & Continuous Improvement

* Collaborate with stakeholders across Business, Operations, Technology, Compliance, Risk, and Audit functions to drive governance effectiveness.

* Provide practical governance guidance and support issue resolution across initiatives and operational processes.

* Drive continuous improvement initiatives to enhance governance processes, controls, and operational efficiency.

Qualifications:

* Bachelor's Degree in banking, accounting, information systems or related field.

Relevant Work Experiences:

* Minimum 3-5 years in risk management, governance, compliance or audit with financial services.

* Strong exposure to digital banking / payment ecosystem

* Strong exposure with regulatory and audit engagements

* Strong ability to drive cross functional stakeholder alignment

Competencies / Skills:

* Strong understanding of :

- Digital banking risk (technology, fraud, operational, third party / outsourcing, e-KYC)

- Control design and governance frameworks

- Familiarity with RMIT, Outsourcing/TPRM, eKYC and Cloud

- Ability to translate assessments into a clear view of actual risk exposure and control effectiveness

*Communications and writing skills

- Strong ability to produce structured, audit ready documentations and reports

- Ability to communicate effectively with senior stakeholders.

*Execution and ownership mindset

*Strong discipline in follow throughs, issue closures and project timelines