Job Description

Position Responsibilities:

• Act as the second line of defense (distribution compliance) in Vietnam market.

• Provide oversight of sales compliance across all distribution channels to ensure alignment with company policies, regulations and internal guidelines, Asia Segment compliance standards, and Vietnamese laws.

• Handle investigation of potential sales misconduct and/or fraud cases, including but not limited to abuses of compensation schemes, sale misconduct allegations/ suspicious incidents, escalations from L1B, claim fraud cases, customer complaints, policy or regulatory breaches, alerts triggered by compliance analytic & monitoring tools, etc. to enforce the Code of Ethics.

• Conduct onsite investigation/ compliance review at sale offices.

• Perform end-to-end investigation processes, including data and information collection & analysis, evidence gathering, theory development and validation, establishing reasonable grounds, interviewing relevant parties, case conclusion & reporting, etc., and ensure completion within TAT.

• Timely updates of investigation results and reports, including (i) verification of allegations, (ii) proposed disciplinary actions and/or penalties (if any), (iii) feedback to internal stakeholders to address and control agents’ malpractices, (iv) recommendations for remedial and preventive measures to mitigate risks to the Disciplinary Committee or Executive Management Team.

• Other duties as assigned by Managers

Required Qualifications:

• College/University Degree and/or equivalent experience

• Minimum 7 years of related financial services, compliance or risk management experience.

• Excellent organizational skills • Excellent written and verbal communication skills

• Strong technology skills including knowledge of applicable compliance or business systems

• Strong ethical compass

• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.

• Advanced understanding of the regulatory environment in which the Company operates and as strong understanding of key compliance requirements applicable to the business.

• Ability to work independently

Preferred Qualifications:

• Experience in insurance firm can be an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

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