Job Description

Job Title: Assistant Manager – Dispute Management (Emirati)

Reports to: Director - Disputes Management

Department: Shared Services

Location: Dubai, United Arab Emirates

Job Purpose

Manage and oversee the recording of court cases against defaulted customers who failed to honor the lease agreement and settle the lease invoice and other dues, facilitate payment options, finalize unit requisition and provide regular reporting to management.

Roles & Responsibilities

• Collaborate with the Collection Team to mediate and resolve conflicts.
• Implement strategies to handle disputes efficiently, minimizing legal actions and maintaining good relationships.
• Identify and manage cases of non-responsive, defaulting customers including late payments and dishonored cheques.
• Develop and execute action plans to address defaults, such as payment plans or legal proceedings.
• Manage customer suspension in instances of default.
• In coordination with Organizational Units collect and maintain accurate and up-to-date records of all required documentations.
• Submission and follow up of cases to the Rental Dispute Center (RDC) C/or the Legal Affairs Department (LAD).
• Liaise with Legal Office and other concerned Organizational Units to any escalation and/or in the event of arbitration and litigation.
• Coordinate and collaborate with relevant Organizational Units to implement necessary actions following a court order or judgment (e.g. unlocking premises, disposing of assets, auctioning equipment, writing off, etc.).
• Handle all internal and external communications with relevant stakeholder.
• Manage the team and oversee daily operations.
• Ensure proper maintenance of record and reporting to the management.

Requirements

• Bachelor's degree in business, law or a related field
• Law License
• Minimum of 2 years of relevant work experience in a related field.
• Excellent command of both Arabic and English, including strong verbal and written communication skills.
• Strong analytical and problem-solving abilities, with the capability to handle legal and operational matters effectively.
• Ability to work collaboratively within a team environment while managing responsibilities independently when required.