Everise

Assistant Manager - Desktop Support

Everise  •  Republic of India (Onsite)  •  21 hours ago
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Job Description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Roles & Responsibilities

  • Manage L1/L2 desktop support for laptops, desktops, peripherals, and end‑user applications
  • Own ITSM ticket queue governance, prioritization, and SLA compliance (ServiceNow preferred)
  • Act as escalation point for complex desktop and executive/VIP support issues
  • Ensure onsite support coverage, shift planning, and walk‑in support
  • Oversee new joiner IT readiness and exit user device recovery
  • Coordinate with Infrastructure, Security, and Asset teams
  • Maintain SOPs, knowledge articles, and operational documentation
  • Support endpoint security and audit/compliance activities
  • Manage asset inventory for the region

Qualifications

  • Bachelor’s degree in computer science / information technology or equivalent
  • 6–9 years of experience in IT Desktop / End‑User Support
  • 1–3 years experience in a lead or supervisory role is preferred
  • ITIL / technical certifications (A+, ITIL Foundation) are an advantage
  • Strong hands‑on experience in Windows & Mac OS troubleshooting
  • Knowledge of Active Directory, O365, Intune, endpoint tools
  • Experience with ITSM tools (ServiceNow preferred)
  • Solid understanding of ITIL processes
  • Strong communication and stakeholder management skills
  • Ability to handle pressure, escalations, and executive interactions

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise

About Everise

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Join us and become a champion of customer happiness!

Industry
Consulting & Advisory
Company Size
5,001-10,000 employees
Headquarters
Plantation, Florida
Year Founded
Unknown
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