Job Description

Keep America running-one team, one cup, one shift at a time.

Do you love being in the middle of the action? Are you a natural leader who can energize a team and create a positive vibe while keeping operations smooth and efficient?

At Dunkin’, our Assistant Managers are the engine behind great guest experiences. You’ll support the Restaurant Manager in leading day-to-day operations, developing team members, and making sure every donut and every customer leaves happy.

Perks & Benefits:

• Competitive pay
• Health, dental & vision benefits
• Flexible scheduling
• Paid time off
• Employee discounts
• Advancement opportunities-we love to promote from within!

What You’ll Do:

• Oversee floor operations and daily store routines
• Ensure smooth, efficient, and fun shifts for both team and guests
• Help onboard and coach team members using Dunkin’ training tools
• Support a culture of growth, positivity, and learning
• Set the tone for fast, friendly, and accurate service
• Help resolve guest issues with professionalism and a smile
• Assist with hitting sales, labor, and profit goals
• Keep an eye on inventory, waste, and labor efficiency
• Foster teamwork, accountability, and respect
• Celebrate wins and coach through challenges
• Ensure adherence to Dunkin’ standards, franchisee policies, and local law
• Keep a safe, clean, and welcoming store environment. And other duties assigned.

What We’re Looking For:

• Experience in quick service, retail, or restaurant leadership preferred
• High-energy, people-first leadership style
• Strong communication and problem-solving skills
• Willingness to learn and grow with the brand
• Ability to lift/move heavy items and stand for long periods
• Must pass a background check

The Company may require a background check as part of the hiring process, and continued employment is contingent upon satisfactory results in accordance with applicable laws and regulations.

This position operates in a fast-paced restaurant environment and may involve exposure to hot equipment, kitchen hazards, cleaning chemicals, and moderate noise levels. The role requires frequent standing, bending, lifting, and reaching throughout the shift, including the ability to lift up to 60 pounds occasionally, with or without reasonable accommodation.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. HZ Coffeegroup also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.