Your Responsibilities :
• Maintain customer accounts information, including the products and processes related to particular accounts along with general admin duties.
• Managing and processing all assigned customer purchase orders in a timely and accurate manner, along with refunds / exchanges / cancellation/ outstanding etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies to execute all the functions in a compliant manner.
• Ensure customer satisfaction and provide professional customer support. Requirements
• Excellent communication and problem-solving skills
• Familiar with CRM / SAP systems and practices, with knowledge of LC business would be a plus.
• Customer orientation and ability to adapt/respond to different types of situations.
Your Profile:
Mumbai
Maharashtra
India
ADM unlocks the power of nature to enrich the quality of life. We’re an essential global agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. We’re a premier human and animal nutrition provider, offering one of the industry’s broadest portfolios of ingredients and solutions from nature. We’re a trailblazer in health and well-being, with an industry-leading range of products for consumers looking for new ways to live healthier lives. We’re a cutting-edge innovator, guiding the way to a future of new bio-based consumer and industrial solutions. And we're leading in business-driven sustainability efforts that support a strong agricultural sector, resilient supply chains, and a vast and growing bioeconomy. Around the globe, our expertise and innovation are meeting critical needs from harvest to home. Learn more at www.adm.com.
