Adani Group

Assistant Manager - Customer Experience & Quality

Adani Group  •  Navi Mumbai, IN (Onsite)  •  6 days ago
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Job Description

Key Elements of the Role:

  • Timely responses to all feedback received as per the Concession Agreement
  • Monitoring the CRM
  • Coordinating with internal and external stakeholders for closure of grievances
  • Coordinating with Terminal Operations for any complaint received in the Complaint Register
  • Responding to all feedback as per the timelines specified in Concession Agreement.
  • Coordinating with internal/external stakeholders for timely closure of complaints
  • Obtaining root cause analysis, correction and corrective actions from concerned stakeholders in case of complaints
  • Constantly monitoring the Air Sewa and PG Portal for any feedback, uploading the feedback/grievance in CRM and initiating action accordingly.
  • Immediate notification and action for any complaints received on Appellate Email ID
  • Ensuring all documents are retained as per the Control of Documented Process
  • Coordinating with relevant stakeholders for timely sharing responses for feedback received on Social Media handles.
  • Following the bomb threat process in case of any threat mails received
  • Coordinating for passes of vendors for various surveys conducted, auditors, etc.
  • Supporting Head – Quality with tasks assigned

Educational Qualification: Graduation with/without Aviation Diploma

Experience : 02 – 03 years

Adani Group

About Adani Group

Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani owes its success and leadership position to its core philosophy of ‘Nation Building’ driven by ‘Growth with Goodness’ - a guiding principle for sustainable growth. Adani is committed to increase its ESG footprint by realigning its businesses with emphasis on climate protection and increasing community outreach through its CSR programme based on the principles of sustainability, diversity and shared values.

Watch Pehle Pankha Ayega | Phir Bijli Aayegi : https://www.youtube.com/watch?v=1orXXuPzNmY

Industry
Energy & Utilities
Company Size
10,000+ employees
Headquarters
, IN
Year Founded
1988
Website
adani.com
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