Job Description

Working at Freudenberg: We will wow your world!

Responsibilities:

A. Existing Order Management (Order Processing)

• Monitor daily sales performance by analyzing actual achievements against planned targets.
• Review pending orders with a focus on credit status and material availability.
• Coordinate with Sales and Finance teams for timely credit approvals and releases.
• Facilitate material dispatch planning and execution.
• Follow up payments and sales-related activities to ensure smooth order execution.

B. New Order Management

• Manage vendor registration processes and support the preparation of tender-related documentation.
• Prepare proforma invoices and provide documentation support for export orders.
• Validate and create customer master records for both direct customers and end users.
• Manage pricing activities, including special price requests and system uploads.
• Review customer contracts and purchase orders to ensure compliance with company policies.
• Resolve channel partner queries and issues related to distributor and customer portals.

C. Post Order Management

• Generate sales analytics and insights to support decision-making by the sales team.
• Coordinate customer complaint handling, including initiation and processing of customer returns.
• Manage credit notes and order-related corrections in coordination with Sales and Finance teams.
• Support credit limit management, credit checks, and payment reminder processes in collaboration with Finance.
• Coordinate and communicate delivery schedules with the Mysore operations team and channel partners.
• Manage receivables by resolving pricing discrepancies and payment delays in a timely manner.
• Ensure compliance with relevant ISO standards and maintain processes in accordance with ISO 9001:2015 requirements.
• Coordinate sample testing activities and provide analytical insights based on test results as required.

D. Continuous Improvement

• Identify process improvement opportunities and drive implementation initiatives.
• Enhance data accuracy and integrity across systems and processes.
• Ensure regular updating and maintenance of customer master data.
• Collaborate with cross-functional stakeholders including IT, Finance, Logistics, and Sales to optimize Order-to-Cash processes.

Qualifications:

• Hands-on experience with SAP SD module and Order-to-Cash (O2C) processes.

• Knowledge of SAP, CRM systems, and distributor/customer portals.

• Strong understanding of payment processes, receivables management, and taxation.

• Experience working within manufacturing and industrial sectors.

• Excellent communication skills, including written, verbal, and interpersonal communication.

• Strong time management skills with the ability to multitask and work under pressure.

• Customer-centric mindset with strong problem-solving capabilities.

• Proficiency in Microsoft Office applications.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication India Pvt. Ltd.