Job Description

Role and Responsibilities

1. Service Channel Sales Enhancement

• Drive revenue growth within service channels, maximizing opportunities for upselling and cross-selling.

• Optimize Contact center sales performance (inbound voice & chat, outbound and ePromoter) and Service center channel (walk in service & In homer onsite service) by refining sales scripts, training agents, and improving engagement strategies.

• Enhance digital sales channels by working with online business and service digital teams to boost conversions.

• Partner with B2B business and related team to drive execution of regional project initiative.

2. Product & Service Management

• Develop and implement sales strategies for Mobile Experience products and Home appliance products.

• Drive revenue not limit of product sales (device) but activate in service product.

3. Analytics & Actionable Impact

• Conduct in-depth sales analysis to identify opportunities and areas for improvement.

• Provide data-driven recommendations to enhance sales efficiency across service channels.

• Generate sales reports, dashboards, and performance insights for local and regional management review.

• Monitor key performance indicators (KPIs) and implement strategies to improve sales effectiveness.

4. Initiative & Collaboration Project

• Set-up the initiative project and able to be individual contribution, self-leading to implement project with resource management to deliverable quality and timeline.

• Collaborate with internal teams, including field service operations, customer care and service marketing, and external teams, including online business and product manager to align sales initiatives

5. Performance Improvement

• Able to do field check or onsite assessment to improve sales conversion across service channels.

• Identify and address process gaps that hinder sales performance.

• Work with field service operation teams to integrate sales-oriented solutions.

6. Risk Management

• Eliminate and manage risk of operation thru sales customer journey.

• Follow the compliance/ regulation with the performance-driven mindset.

Skills and Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field.

• 5+ years of experience in sales project management, preferably in the Mobile Experience or Telecommunication industry.

• Strong analytical skills with proficiency in Excel or other data analytics tools.

• Proven experience in sales reporting and performance tracking.

• Familiarity with service channels such as service centers, inbound/outbound contact centers, e-commerce and digital sales platforms.

• Excellent communication and collaboration skills to work with cross-functional teams

• Good communication skill in both written and spoken English

• Strong problem-solving abilities and an ability to work in a fast-paced environment.

• Experience in CRM and sales tools is a plus.

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