Job Description

The role is primarily responsible for supporting the Credit Underwriting function through management reporting, process monitoring, system support, translation services, and preparation of credit-related documentation.

The job holder will perform the following functions:

• Prepare, maintain and automate various MIS reports and dashboards for the Credit unit, including productivity, valuation tracking, turnaround time (TAT), workflow monitoring and performance metrics.
• Extract, analyze and generate reports from credit systems to identify discrepancies, pending cases, exceptions and operational trends.
• Monitor valuation requests and coordinate with valuation agencies to ensure timely submission and receipt of valuation reports within agreed TATs.
• Prepare periodic management reports, presentations and dashboards to support decision making and performance monitoring.
• Prepare mortgage contracts, sanction letters and other credit-related correspondence accurately and within prescribed service standards.
• Perform end-to-end User Acceptance Testing (UAT) for new system enhancements, upgrades, products and process changes impacting Credit operations. In this execute test cases, document results and coordinate with relevant stakeholders to resolve issues identified during testing.
• Act as the Credit team’s subject matter expert for system-related initiatives and possess a strong understanding of end-to-end credit processes and workflows.
• Provide Arabic-English translation support for customer documents, trade licenses, MOAs, POAs, policies, procedures and other business documents.
• Support verification, monitoring and control activities related to credit applications and operational processes which include Field Verification and RMFC checks.
• Assist in process improvement initiatives, automation projects and implementation of operational efficiencies within the Credit function.
• Prepare monthly performance reviews and presentations highlighting key operational metrics, service levels and productivity indicators.