Job
Summary
: The Assistant
Manager, Corporate Relationships is responsible for maintaining and developing
client business relationships that will maximize long-term revenue
opportunities while strengthening client loyalty

Key Responsibilities

·
Deliver
trademark service for the entire Pensions and Group Risk customer portfolio
working with the various internal and external stakeholders (customers, agents,
brokers) to accurately position the ICEA LION brand image, its products and
espouse its values as expressed in the service charter and service level
agreements.

·
Contribute
to top-line targets through delivery of cross-sell and up-sell targets.

·
Actively
participate in the refresh and drive the delivery of the customer value
proposition, constantly championing the customer and ensuring any challenges to
exemplary service are identified and
addressed.

·
Develop
working relationships with key account owners and managers to ensure business
retention and renewal while gathering market intelligence that allows ICEA LION
Life offer a compelling and competitive customer value
proposition.

·
Implement
a sound customer engagement and retention strategy that ensures customer
satisfaction and that realizes the set upsell and cross-sell
goals

·
Apply
an effective differentiated service supported by a 360-degree view of the
customer, data driven customer segmentation strategy and accurate customer
data

·
Receive
and resolve customer feedback and complaints and properly document them while
drawing clear initiatives to ensure non-recurrence of negative feedback and
complaints

·
Create
cordial intra and inter-departmental working relationships that allow for
seamless exceptional customer
experience

·
Research
on, identify and champion opportunities that would transform customer
experience through product, service,
technology or
strategy

·
Develop
regular and exception reports that support accountability, decision-making and
inform strategy
formulation

If you
match the qualifications and experienced of any of the jobs here, kindly submit your application by 24
th
February 2023.

Requirements

•
Bachelors’
degree in a business related
field

•
Diploma
in Customer Services Management/Insurance Professional qualification – IIK
Diploma/LOMA/ACII