Job Description

Job Location Norwood Office - Norwood, MA 02062 Salary Range $60,000.00 - $70,000.00 Salary Job Shift Full Time

The Assistant Manager, Client Billing reports to the Manager, Client Billing and is responsible for day to day oversee and support providing training, coaching and guidance to the Client Billing team.

ESSENTIAL FUNCTIONS:

• Generates daily, weekly, bi-weekly and monthly client statements in FACS, as well as any statements needed as special request or occasion.
• Operates as a team lead working directly with Manager, distributing daily routing tasks and coordinates activities to Client Billing team to ensure timely completion of daily tasks.
• Validates daily payment out (PO) files on a daily basis or as needed.
• Handles daily routine tasks such as matching and batching payments, reconciliations. cutting manual checks, generating and sending wire packets and sending statements through email or postal service.
• Files and archives statement related materials (electronic or manual) by organizing and scanning into the system, as well as, preparing files for permanent archival.
• Performs client account maintenance for statement runs as needed.
• Uses invoicing software to generate PDFs and paper copies of the invoices/checks produced by the FACs system.
• Initiates communication with tech support for invoicing software at the managers discretion.
• Provides coaching, training and guidance to Client Billing team.
• Ability to maintain a consistent and regular attendance in accordance with an established schedule, including late evenings on Thursdays, occasional weekend day to accommodate month end and special occasions as needed.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

QUALIFICATIONS:

• 3+ years of Client Billing experience is required; additional relevant experience may be considered.
• 1+ year in Supervisory role in a high-volume environment with oversight of direct reports is required.
• Strong experience in Excel required, as well as MS Office (Word, Outlook, etc.) required.
• Previous experience using FACs or other payment processing application is preferred.
• Ability to maintain a flexible schedule to accommodate month end, running statements and other tasks is required.
• Must have a high attention to detail, be organized and able to multitask to ensure tasks are completed accurately and within a deadline.
• Excellent interpersonal and verbal communications skills.
• Must use good judgment, maintaining strict adherence to confidentiality and high ethical standards.
• Must display a desire to learn specialized tasks and project related to statements.
• Must be available to work 11am -8pm on Thursdays.
• Available to work on a Saturday or Sunday for month-end statement runs if month end falls on the weekend.

EDUCATION REQUIREMENTS

• Bachelors Degree in Accounting, Finance or Business Degree preferred.
• High Scholl diploma or a GED is required.

Qualifications