Job Description

• Oversee day to day operations to ensure efficiency and effectiveness in all business functions, including staffing and inventory management.
• Lead, train and mentor staff members, ensuring high levels of engagements and productivity.
• Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
• Maintaining comprehensive financial transaction records including daily over payments.
• Excellent multitasking and time management
• Analyzing the weekly and monthly reports, helping team on the clarifications.

Responsibilities:

• Adhere to project protocols and instructions.
• Report any issues or trends promptly.
• Promptly respond to all emails from the manager (Internal / External).
• Maintaining the weekly, monthly production, Quality as well as Inventory reports.
• Maintain the logs (such as productivity, clarification, and others as applicable) updated.
• Monitor and report on Key performance metrics, including feedback and staff performance.
• Provide insights to senior management and suggest improvement areas based on data analysis.
• Ensure service delivery of all programs with SLAs and Ops metrics
• Ensure compliance with all relevant regulations and policies.

Qualifications: Any Graduate/ Postgraduate

Working Hours: 40 hours /week, Full Time Employee

Telecommuter/Internet requirements, if applicable: High Speed internet connection and Power back up (preferred)

Skills and abilities:

5-8 years for exp.

Strong leadership skills to mentor the staff

Good communication, flexibility, reliability

Knowledge in Microsoft outlook/excel/word/PPT.

Strong Analytical skills with the ability to investigate and resolve issues

Familiarity with HIPAA, Medicare, Medicaid and other payer specific regulations.

Capability of identifying opportunities for process improvements and contributing to higher level business strategies

Ability to handle changing priorities, business needs and market conditions.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.