Job Description

Join the movement and find new inspiration

We have an exciting opportunity as:

Assistant Manager – Campaign Execution & Vehicle Quality Control (VQC) in the European Automotive Safety Office (EASO) – Safety Managementteamat the Kia Europe Headquarters in Frankfurt/Main, Germany.

Job Mission:

As an Assistant Manager – Campaign Execution & Vehicle Quality Control (VQC), you will play a key role within the European Automotive Safety Office (EASO), ensuring the successful execution of Safety & Quality actions across Europe. You will be responsible for coordinating the creation and release of Technical Service Bulletins (TSBs), supporting campaign execution through effective parts coordination, managing customer requests in a customer-centric manner, and driving Customer Experience (CX/UX) initiatives.

Working closely with Engineering, Vehicle Quality, Technical Investigation, Customer Experience, Markets, MOBIS, Headquarters, suppliers, and other stakeholders, you will ensure that every approved remedy is implemented efficiently and reaches customers as quickly as possible. You will contribute directly to Kia's mission of delivering Uncompromising Safety & Quality, protecting customers while continuously improving their overall ownership experience.

Key Responsibilities

Technical Service Bulletins (TSBs)

• Coordinate the creation, review, approval, and release of Technical Service Bulletins (TSBs) across Europe.

• Ensure all TSBs are technically accurate, complete, and aligned with Safety & Quality requirements.

• Act as the central coordinator between Engineering, Technical Service, Headquarters, and European markets during TSB development.

• Ensure timely publication and communication of TSBs through the relevant systems.

• Continuously improve and standardize TSB quality, content, and authoring processes.

• Support technical documentation required for Safety & Quality campaigns.

Campaign Execution Support

• Support the execution of Safety & Quality campaigns, including recalls, service campaigns, port actions, and workshop campaigns.

• Coordinate campaign readiness by ensuring parts availability before campaign launch.

• Work closely with MOBIS, Supply Chain, factories, suppliers, and Headquarters to monitor and secure parts supply.

• Identify potential supply constraints and coordinate mitigation actions.

• Support campaign implementation across European markets.

• Monitor campaign completion rates and support initiatives to improve campaign performance and customer participation.

• Prepare campaign status reports and execution KPIs.

Port Action Management (VQC)

• Coordinate and steer all Safety & Quality-related port actions across European ports.

• Ensure seamless planning, execution, and completion of port actions in close collaboration with European ports, Logistics, Vehicle Distribution, Engineering, and Headquarters.

• Monitor port action progress, identify execution risks, and proactively implement mitigation measures to avoid delays.

• Ensure required parts, technical documentation, and repair instructions are available before port action commencement.

• Track completion rates and provide regular status updates to ensure timely vehicle release and market readiness.

• Drive continuous improvements to port action processes to maximize execution efficiency and minimize customer impact.

Customer Support & Customer Experience

• Act as the interface between EASO and Customer Experience functions to ensure technical remedies are implemented with the customer in mind.

• Manage incoming customer requests related to Safety & Quality in a customer-centric manner by coordinating with the relevant stakeholders and ensuring timely, transparent, and professional communication.

• Support the investigation and resolution of complex customer cases in collaboration with markets and headquarters.

• Develop customer-focused communication related to Technical Service Bulletins and Safety & Quality campaigns.

• Monitor customer feedback and identify opportunities to improve the customer journey.

• Support initiatives that strengthen customer trust, transparency, and satisfaction.

• Promote continuous improvements to the overall customer experience by incorporating market and customer feedback into future processes.

Stakeholder Coordination

• Act as the central interface between EASO, European markets, factories, MOBIS, Engineering, Technical Service, Vehicle Quality, Customer Experience, suppliers, and Headquarters.

• Ensure transparent communication regarding campaign readiness, customer issues, TSB status, and implementation progress.

• Coordinate cross-functional activities to ensure timely execution of Safety & Quality actions.

• Build and maintain strong relationships across regional and global organizations.

Process Improvement & Reporting

• Continuously optimize Technical Authoring, campaign execution support, and customer support processes.

• Support automation and digitalization initiatives to improve operational efficiency.

• Prepare management reports, KPIs, and performance analyses.

• Contribute to the continuous development of EASO Safety Management standards and best practices.

Qualifications

• Bachelor's degree in Engineering, Automotive Engineering, Business Administration, or a related discipline.

• Experience in Technical Service, Aftersales, Product Quality, Customer Experience, Campaign Management, or a comparable automotive function.

• Good technical understanding of vehicle systems and repair processes.

• Experience with Technical Service Bulletins (TSBs), recalls, service campaigns, or field actions is an advantage.

• Strong project coordination and organizational skills.

• Excellent communication and stakeholder management abilities.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced international environment.

• High customer orientation and commitment to Safety & Quality.

• Excellent written and spoken English.

Preferred Qualifications

• Experience within the automotive industry in Technical Service, Customer Experience, or Field Quality.

• Knowledge of automotive regulations and Safety & Quality processes.

• Experience with SAP, Tableau, Power BI, Alteryx, or comparable reporting tools.

• Experience working within an international matrix organization.

Core Competencies

• Customer-Centric Mindset

• Technical Understanding

• Stakeholder Management

• Cross-Functional Collaboration

• Communication Skills

• Analytical Thinking

• Problem Solving

• Project Coordination

• Continuous Improvement

• Attention to Detail

• Ownership & Accountability

Why Join EASO?

The European Automotive Safety Office (EASO)is responsible for protecting Kia customers by ensuring the highest standards of Safety & Qualitythroughout the entire vehicle lifecycle.

As an Assistant Manager – Campaign Execution & Vehicle Quality Control (VQC),you will help transform technical decisions into successful customer solutions. You will coordinate Technical Service Bulletins, support campaign execution, ensure parts readiness, manage customer requests, and contribute to an outstanding customer experience across Europe.

You will work closely with experts from Engineering, Quality, Technical Investigation, Customer Experience, Manufacturing, Supply Chain, European Markets, and Headquarters, contributing to one common mission:

Protecting customers through fast, robust, and customer-centric execution of Safety & Quality actions.

At EASO, "One Team" is more than a principle —it defines how we collaborate across Europe and globally to deliver Uncompromising Safety & Quality

Who are we?

At Kia, we are a global mobility brand with more than 75 years of experience. Since our founding in 1944, we have grown from manufacturing bicycles, motorcycles and cars to becoming a provider of mobility solutions, always guided by the changing needs of our customers.

Today, we continue to expand our portfolio of electrified and battery electric vehicles while developing new mobility services. Guided by our brand slogan, Movement that Inspires, we are exploring new ways to make mobility more convenient and relevant for people’s everyday lives. Through continuous innovation and a customer-centric approach, we aim to create products and services that inspire new possibilities and meaningful connections.

As the European sales and manufacturing arm of Kia Corporation, we support 39 markets across Europe and the Caucasus from our headquarters in Frankfurt, Germany. Together, we are more than 5,500 colleagues, including around 3,500 team members at our manufacturing facility in Žilina, Slovakia.

At our European headquarters, more than 50 nationalities work side by side, bringing different perspectives, experiences and ideas. This diversity is one of our strengths and contributes to the way we work, learn, and grow together. Every day brings opportunities to collaborate, develop new skills, and contribute to our shared success.

If you are looking for an environment where curiosity, collaboration, and continuous learning are valued, we would love to hear from you. Join us and be part of the movement that inspires.

Should you still have doubts, we also offer:

• A vibrant international atmosphere where our workforce represents 50+ nations.

• Playing a pivotal role in shaping Kia's culture in Europe, actively contributing to its development.

• Exploring new solutions, where your creative input matters significantly.

• Enjoying a competitive compensation package, including a Job ticket, consistent on-the-job training, a complimentary staff restaurant, and engaging company events.

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.