Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for an Assistant Manager to join the Butlers’ team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Responsible for assisting Butlers Manager in overseeing and engaging in day-to-day operation of the department thus ensuring all service standards and deliverables are met in line with standard protocols and they are followed in courteous yet professional manner aiming to provide delightful services to all guests
• Maintains open line of communication and ensures guest complaints and feedback are handled effectively and efficiently by supervising team leaders/butlers, delegating responsibilities, and liaising with other related departments. Keep Butlers manager informed on key decisions and escalations
• Leads, motivates & continuously develops the Butler Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores
• Conducts regular quality checks on the floor receptions and butlers’ pantries to ensure standards & consistency are always maintained to the highest level. Report inconsistencies and suggest measures and action plan to Butler’s manager to improve standards
• Responsible for overseeing all arrangements associated with VIP guest/customer arrivals and inspection of VIP Suites as needed
• Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 3 years’ experience in relevant role within the international luxury hospitality industry in a similar role.
• Fluency in English, with knowledge of an additional language.
• A Bachelor’s Degree in Hotel Management or any other relevant field.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)