Job Description

Redwood Credit Union is seeking a Business Technology Analyst Assistant Manager, who will manage, plan, coordinate, and implement IT projects to fulfill credit union’s business needs. Provide business systems analysis and support to the organization’s lines of business. Assist in developing and accomplishing strategies with adherence to project budget. Participation in Software Development Lifecycle with Application and Data Development. Responsible for Agile Transformation and Education.
Key Responsibilities Management:
o Establish shared vision, plans, requirements, expectations, deliverables, and statuses. Communicate effectively throughout the lifecycle of a project or issue with business partners, staff, peers, stakeholders, and executive leadership.
o Analyze and evaluate the roadmaps, risk, benefits, features, and functionality of 3rd party and internal products, developing detailed strategies for meeting company goals through technology systems.
o Understand, manage, and prioritize complex projects and issues.
o Direct team members to achieve corporate and departmental goals by providing guidance around effort estimation, user story creation and breakdown of requirements using Agile methodologies; and by providing guidance around process improvement using lean methodologies.
o Supervise staff: goals, training, resources, support, schedules, feedback, accountability, and rewards. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships. Technology Support:
o Analyze existing business systems to ensure proper maintenance standards are followed.
o Act as product manager for internally developed systems.
o Improve new and existing business processes by implementing new tools, upgrading existing tools, and introducing automation.
o Provide exceptional service to all Members, volunteers, internal team members and service providers.
o Educate staff around analysis of systems requirements with relation to business objectives and assure that systems perform optimally and fulfill all requirements. IT Development and Security:
o Evaluate new technologies relating to business analysis and project management.
o Draft technology plans and requirements for business needs.
o Respond to audit items and remediate outstanding concerns.
o Keep up to date on Agile practices and methodologies. Other Functions:
o Train and educate staff on technological understanding.
o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations.
o Participate in community events, community volunteer boards & associations (Chapter Meetings, Staff Meetings, Leadership Team meetings, etc.).
o Perform other duties as assigned.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
•  27th largest credit union in the U.S. and the largest financial institution based in the North Bay
•    Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
•  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
•    Recognized by Newsweek as one of "America's Best Credit Unions 2026"
•    Top Corporate Philanthropists (#24) - San Francisco Business Times
•    Voted Best Places to Work in the North Bay 20 years in a row
•    World-class Employee Engagement scores
•    Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•    Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Knowledge of current supervisory techniques and methods.
• Knowledge of current business analysis techniques.
• Knowledge of multiple SDLCs, including scrum, agile, and waterfall.
• Knowledge of process management techniques.
• Knowledge of project management techniques.
• Ability to act independently and make quick decisions.
• Ability to effectively manage multiple tasks and deadlines simultaneously.
• Ability to manage, develop, and implement technology related projects.
• Ability to supervise and coach team members.
• Ability to work weekends and late nights when needed.
• Ability to interact and communicate with outside vendors.
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to communicate and collaborate with both onshore and offshore vendors.

Licenses and Certifications

AGCP or PMP certification preferred but not required.The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer information systems, management information systems, project management or closely related field, and a minimum of six years of experience in business analysis, process analysis, programming, system design and integration, or similar. Prior supervisory experience preferred but not required.
Compensation: Base starting range: $122,927 to $161,950 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
•  Competitive medical, dental, and vision insurance, mental health offerings
•  Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to travel to offsite corporate or branch locations as needed.
• Ability to stand for extended periods of time occasionally.
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift objects up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer