If you are looking to excel and make a difference, take a closer look at us…
Operations
Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.
Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.
Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.
Execute the SST custodian duties as and when required including weekends/public holidays.
Maintain and exercise control over assigned keys and combination including updating of registers.
As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.
Override/authorize over the counter transactions based on limits assigned by the Bank.
Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.
Perform checking of assigned reports for review and error identification.
Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.
Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.
Process transactions for the branch as and when required in a timely and accurate manner.
Comply with Bank’s internal SOPs as well as statutory & regulatory compliance.
Sales & Service
Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.
Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.
Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.
Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.
Other Responsibilities
Comply with the Bank’s Code of Conduct & Ethics
Support and assist branch housekeeping activities.
Perform First Aiders functions as part of OSH expectations.
Supervise clerical staff where applicable.
Support a conducive working environment among team members.
Provide support to the Branch Manager/Customer Service and Operations Manager in meeting customer service expectations, cross-selling (for products applicable), and ensuring operational control and compliance in accordance with the Bank’s requirements.
Education/Qualification
Experience
Related working experience in Financial Institution or related field
Possess Customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Sales skills are a plus
Excellent service mindset and communication skills
Professional appearance and courtesy
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
