Job Description

[What the role is]

Assistant Manager, Business Analyst (A&P) / IT Services (2-year contract)

[What you will be working on]

• Lead and facilitate workshops, interviews, and meetings with key stakeholders to gather, understand, and document business requirements.
• Evaluate information from multiple sources, resolve conflicting inputs, and differentiate between user requests and the underlying business needs.
• Analyse and document current ("as-is") and future ("to-be") business processes, identifying gaps and opportunities for improvement.
• Develop and maintain comprehensive project artefacts, including business cases, process flow diagrams, and requirements traceability matrices.
• Translate business requirements into clear technical specifications that are easily understood by both business stakeholders and development teams.
• Assess third-party products and vendor solutions to ensure alignment with organisational, business, and technical requirements, supporting informed procurement and implementation decisions.
• Present findings and propose solutions, managing the expectations of both business and technical audiences, including senior leadership.
• Collaborate with Project Managers to support the management of project scope, timelines, and deliverables.
• Contribute to the IT digitalisation roadmap by identifying technological opportunities that enhance administrative efficiency.

[What we are looking for]

• Qualifications in Computer Science, Information Systems, Computer Engineering, or related fields, with a minimum of 5 years of relevant experience. Candidates with more extensive experience may be considered for senior-level roles.
• Certified in Business Analysis, such as the Certified Business Analysis Professional (CBAP).
• Experienced in the Request for Proposal (RFP) process, including evaluating third-party software vendors, managing vendor relationships post-implementation, and supporting change management to ensure successful adoption of new technologies and processes.
• Preferred certifications in Agile methodologies, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Certified Scrum Product Owner (CSPO).
• Microsoft Power Platform certification is preferred.
• Cloud-related certifications, such as Microsoft Certified Azure Developer Associate, are also preferred.