Are you a highly analytical and technically skilled Business/Data Analyst ready to take ownership of impactful projects and turn complex data into actionable insights? We are looking for a motivated and detail-oriented professional to join our team as an Assistant Manager – Business Analyst / Data Analyst.
In this role, you will work closely with business and technical teams to analyze large datasets, optimize processes, and deliver meaningful insights that support strategic decision-making across the organization.
· Support and execute analytical projects to identify trends, business opportunities, and operational improvements.
· Translate business requirements into analytical queries, reports, and dashboard solutions.
· Write and optimize SQL (MySQL) queries to extract, manipulate, and validate data from multiple sources.
· Utilize Python for data processing, automation, analysis, and reporting.
· Design, build, and maintain BI dashboards and reports to monitor key business performance indicators (KPIs).
· Collaborate with stakeholders to understand business challenges and recommend data-driven solutions.
· Ensure data accuracy, consistency, and reporting quality across projects.
What You’ll Bring:
· Experience in a Business Analyst, Data Analyst, or related analytical role.
· Strong analytical and logical thinking with excellent problem-solving abilities.
· Good proficiency in SQL/MySQL for querying and data analysis.
· Working knowledge of Python for data analytics (e.g., Pandas, NumPy, automation scripts).
· Experience with BI and visualization tools such as Tableau, Power BI, Looker, Sisense, or similar platforms.
· Ability to communicate insights clearly to both technical and non-technical stakeholders.
· Strong attention to detail and ability to manage multiple priorities effectively.
Why Join Us?
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
