AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
- Provide day-to-day BAU BPC support to LBUs using SAP
- Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
- Perform BAU Activities – Incident and Service Request:
Perform diagnosis / investigation / troubleshooting.
Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
Manage all assigned SNOW ticket pertaining to enquiries and incident and deliver according to SLA target.
- Perform BAU Activities – Change Request:
Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
Prepare test scenarios & acceptance criteria.
Inform on readiness for Regression Test / Production deployment
Prepare & submit Change Deployment Template.
Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager.
Perform Post Deployment Validation.
- Perform BAU activities as per defined in accordance with GASC USC-Finance operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally of moderate to complex scenarios.
- Ensure solutions are consistent with regional template.
- Positive collaboration with all stakeholders on BAU related matters.
- Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a GASC USC-Finance ambassador.
- Provide training to end users.
- Participate in project activities with mainly on BPC focus.
- Support BPC technical activities such as data extraction, data manager package and package link, input and output templates.
- May require short term travel, standby and shift arrangements.
- Supporting Team Manager on work assignments as per required.
Bachelor’s Degree in Information Systems or Accounting equivalent is required.
5 to 8 years’ relevant experience in regional solution / system support with SAP BPC focus across the APAC region.
At least 3 end to end project implementation experience in BPC will be added advantage.
Applied accounting / business knowledge in SAP BPC 10.0/ BPC 2021 system.
Proven business analysis experience with end-to-end Consolidations functions.
Good understanding of Budgeting and Forecasting processes.
Configuration experience with BPC (or comparable) consolidation tools.
Working knowledge of SAP BW is preferred.
Knowledge of the SAP FICO modules and ANAPLAN will be added advantage.
Experience with hands-on BPC functional, technical design and configuration is a must.
Strong VBA experience & excellent knowledge of MS Office Excel functions is preferred.
Relevant SAP certification.
SLA familiarity and performance driven work culture.
Good communication.
Good problem solving and analytical skills.
A strong team player with leadership qualities and a positive attitude.
Able to work extended hours when necessary.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
