Job Description

Job Title:

Assistant Manager, BookstoreThe Assistant Manager supports the Bookstore Manager in driving sales, delivering exceptional customer experiences, and overseeing the daily operations of the store. This role plays a key leadership position on the sales floor; helping supervise store associates, maintain operational standards, and ensure the store meets its performance goals. The ideal candidate is hands-on, customer-focused, and comfortable balancing Sales, Team Leadership, and Operational responsibilities in a fast-paced retail environment.

Full Job Description:

Essential Duties and Responsibilities

Operational Management

• Assist with Daily opening and closing procedures.

• Supports inventory management (receiving, stocking, and inventory accuracy) in conjunction with the Purchasing and Ancillary Services Department.
• Ensure adherence to company policies, safety standards and operational procedures.
• Maintain an organized, clean, and visually appealing store environment that promotes a positive customer experience.

Sales and Customer Experience

• Actively contribute to achieving and exceeding sales goals through exceptional customer service.
• Support Visual Merchandising standards to ensure the store is clean, organized and inviting.
• Lead by example on the sales floor, engaging customers and promoting store products.

• Address customer questions or concerns and resolve issues professionally.
• Implement effective loss prevention procedures in accordance with USF policies.

Team Leadership and Management

• Provide on-the-job- training and feedback to improve team performance.
• Support the Bookstore Manager in supervising, coaching, and motivating store associates.
• Serve as a key holder and manager-on-duty when scheduled.
• Create work schedules and assign duties to ensure appropriate coverage during peak operational periods.
• Ensure that labor hours are managed effectively.

• Provide leadership that fosters teamwork, accountability, and professional growth among staff members.

Marketing and Event Management

• Assist with promotions, special events, and product launches.
• Assist the Bookstore Manager with the store’s quarterly book club meetings.
• Assist with the store’s marketing efforts, including digital and social media presence, to increase engagement and sales.
• Ensure that all marketing activities comply with university branding guidelines and licensing agreements.

Qualifications and General Requirements

• Minimum of 2-3 years of retail experience, preferably in a supervisory or key-holder role.
• Strong customer service and sales skill.
• Proven ability to lead by example and work effectively with a team.
• Ability to multi-task, prioritize, and problem-solve in a busy retail environment.
• Experience with point-of-sale (POS) systems.
• Ability to work flexible hours, including evenings and weekends.
• Perform other duties as assigned from time to time by the Bookstore Manager.

Physical Requirements

• Ability to lift and carry up to 30 pounds.
• Ability to stand and walk for extended periods.
• Ability to perform repetitive tasks associated with retail operations.

Compensation

Compensation is commensurate with experience and qualifications.

Full-Time/Part-Time:

Part time

Pay Rate:

Hourly

Salary Range :

$25.00-$35.00/hr; commensurate by experience.