Under the direction of the Beverage Manager, the incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock objectives.

PRIMARY RESPONSIBILITIES

• Hires, motivates,evaluatesand supervises front-of-the-house staffin order toensure team members receive adequate guidance and resources toaccomplishestablishedobjectives

• Responsible formoraleof staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.

• Establishes department standards, guidelines andobjectivesandmaintainsother administrative processes, such as budget andstaffingto ensure proper planning and efficient operation of the outlets.

• Develops andmaintainsan intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketingpromotionsand competitors’ programsin order toimplement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.

• Works with the Director - F&B to analyze food cost and forecast business trendsin order tomake recommendations for revision of menu prices and food specials that will most appropriately meet company needs.

• Monitors and evaluates the performance of Food & Beverage service byobservingoperations, surveyingguestsand coordinating with team membersin order todevelop strategies for proper planning and ongoing improvement of guest services and financial return.

• Responsible for ordering andmaintainingaccurateinventory levels of all restaurant supplies.

• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.

• Investigates and resolves guest complaintsin order tomaintainpositive guest relations.

• Works in coordination withculinarydepartment to provide andmaintainoptimumdining experience.

• Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions andspecial events

• Assistswith operations in all Food & Beverage outlets.

• Performs other duties as assigned

QUALIFICATIONS

• This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of aBachelor's Degreein Restaurant/BeverageManagement, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.

• Advanced knowledge of Excel.

SKILLS

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.