Job Description

· Assist in the daily operation of the coffee shop to ensure efficient and effective service.

· Support the Coffee Shop Manager in supervising, coaching, and developing staff.

· Help train new employees on customer service standards, food safety procedures, and operational expectations.

· Provide excellent customer service and assist in resolving customer concerns or complaints.

· Assist with scheduling and staffing to ensure adequate coverage during business hours.

· Monitor inventory levels and assist with ordering supplies and products as needed.

· Ensure compliance with health, safety, sanitation, and company policies.

· Support cash handling procedures, daily deposits, and accurate recordkeeping.

· Assist in maintaining a clean, organized, and welcoming environment for customers and staff.

· Help monitor employee performance and provide feedback to support growth and accountability.

· Step into leadership responsibilities in the absence of the Coffee Shop Manager.

· Foster a positive team culture that promotes collaboration, professionalism, and excellent customer service.

Requirements

· Previous customer service or food service experience required.

· Prior supervisory or leadership experience preferred.

· Strong communication and interpersonal skills.

· Ability to work in a fast-paced environment and manage multiple priorities.

· Basic computer and cash-handling skills.

· Ability to lead by example and maintain a positive attitude.

· Flexible schedule, including availability for mornings, evenings, weekends, and holidays as needed.