Job Description

Financial returns:

• Works with F&B Manager in the preparation and management of the Catering Sales/Operations budget. Duties include:

  • Assists in co-ordinating the preparation of the banquet sales annual budget

  • Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

  • Assists in the preparation of the hotel strategic plan, goals program

People:

• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

  • Assists in planning for future staffing needs

  • Assists in recruiting in line with company guidelines

  • Prepares detailed induction program for new staff

  • Assists superior in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

  • Ensures training needs analysis of Banqueting staff is carried out and training programmes are designed and implemented to meet needs

  • Provides input for probation and formal performance appraisal discussions in line with company guidelines

  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

  • Regularly communicates with staff and maintains good relations

Guest experience:

• Assists in the co-ordination and monitoring of all meetings and conference business

• Assists in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning

• Assists in managing the rooming list process

• Co-ordinate the allocation of space for the conference and associated events

• Conduct room familiarisations and site inspections

• Monitor competitor activities

• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved

• Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:

  • Quality levels of product and service

  • Guest satisfaction

  • Merchandising and Marketing

  • Operating costs

  • Sanitation, cleanliness and hygiene

• Assists in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:

  • Local requirements

  • Market needs

  • Competition

  • Trends

  • Recipes

  • Potential costs

  • Availability of Food and Beverage products

  • Merchandising and promotion

• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.

• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.