Job Description

What You Will Do

Operational Excellence

• Provide management, day-to-day direction, and leadership to Community Banana Stands in multiple areas.
• Execute banana stand events, coordinating operations and communicating with stakeholders/event organizers.
• Coordinate staffing schedules and coverage to ensure stands operate as scheduled, including supporting staffing needs and open/close coverage as necessary.
• Ensure monthly asset inventory is completed and reconciled.
• Report, track, and partner with stakeholders on all repairs for stands and bikes.
• Engage in process improvement and maintenance of documentation including SOPs and Work Instructions.
• Lead and implement change initiatives related to business process and technologies.
• Support reporting through dashboard maintenance and the collection/analysis of program metrics.
• Exercise good judgment in areas of responsibility; identify or assist in identifying alternative solutions to problems or situations.
• Assist with new tasks, processes, or projects as needed to support team requirements, other NWC divisions, and asks from Amazon partners.

People Leadership

• Assist leadership in interviewing, hiring, and termination discussions.
• Ensure new team members are appropriately onboarded and trained.
• Manage staff performance by ensuring procedures, processes, and policies are understood and addressing performance concerns and feedback as needed.
• Manage timecard approval as well as time off and attendance maintenance for team.
• Schedule regular team 1:1 syncs to discuss operations and professional development.
• Contribute to a positive work environment that encourages retention and talent.
• Work collaboratively across the organization with different job levels and departments.

Customer Experience

• Work collaboratively with all stakeholders supporting the program, including but not limited to Facilities Management, Property Management, Move Partners, Community Marketing, Amazon Corporate Security (ACS), and NWC support services.
• Provide elevated customer support for Amazon employees, public guests, and vendor partners.
• Respond to inquires regarding the program whether it be compliments, comments, or complaints related to the banana program.

• Associate degree preferred or equivalent combination of education and experience
• Minimum of 4 years’ experience in customer service or administrative support
• Proven experience as a supervisor or similar management role
• Proficient in Excel, Outlook, and general Windows navigation
• Proven excellent customer service skills and the ability to multi-task in a fast-paced environment while always remaining professional and friendly.
• Maintain sound judgement while managing competing priorities, adapting to changing business needs, meeting deadlines, and remaining calm under pressure, even in ambiguous and stressful situations.
• Excellent interpersonal skills and the ability to successfully connect with employees and the community.
• An efficient, clear communicator capable of supporting diverse audiences through clear verbal and electronic communication with both small and large groups.
• Detail-oriented, thorough, and accurate with ability to assess program holistically.
• Demonstrate flexibility, respect, and professionalism while contributing positively to team dynamics and workplace challenges.
• Possess strong conflict resolution, critical thinking, and problem-solving skills.
• Regularly seek new and improved methodologies for enhancing the effectiveness of organization. Employ imagination and creativity in the application of duties and responsibilities.
• Demonstrate competencies in strategic planning and financial management.
• Ability to understand, interpret, and follow Amazon's policies and procedures.
• Maintain regular and consistent attendance and punctuality.
• Uphold a high level of confidentiality without exception.
• Commitment to Northwest Center's mission of inclusion; ability to successfully work in a diverse environment.